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- Tasks: Lead complex service migrations and ensure smooth transitions to modern digital solutions.
- Company: Join DWP Digital, the UK's largest government department focused on innovative tech.
- Benefits: Competitive salary, generous leave, hybrid working, and a fantastic pension scheme.
- Why this job: Shape the future of digital services that impact millions of lives across the UK.
- Qualifications: Experience in IT programmes, integration technologies, and service management frameworks.
- Other info: Collaborative environment with opportunities for innovation and career growth.
The predicted salary is between 41000 - 67000 £ per year.
Are you ready to lead complex service migrations that shape the future of digital services across government? You’ll join a team responsible for leading the migration of DWP Digital Integration customers from legacy products to more efficient, modern strategic solutions, or oversee their decommissioning. You’ll ensure minimal disruption to live services used by millions of customers, and work closely with Application Support and Integration Live Service teams. You’ll coordinate service transitions with other government departments and external partners, managing resources across projects, service teams, and suppliers. This is a high-impact role where your work will shape the future of digital services and strengthen DWP’s digital capability for years to come.
We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We’re using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK’s largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We’d love you to join us.
What skills, knowledge and experience will you need?
- Working knowledge with Networks, Application Support and Agile Delivery Squads
- Experience delivering complex IT programmes in multi-stakeholder environments
- Detailed knowledge of integration technologies (APIs, File Transfer, Events)
- Strong experience with Service Management Frameworks (ITIL4, Agile Service Management)
- ITIL4 or equivalent service management qualifications are desirable but not essential.
You and your role
As our Senior IT Service Manager you will lead the safe transition from legacy systems to modern, strategic services that underpin critical digital platforms used by millions of people. You’ll make sure these migrations happen smoothly, with minimal disruption to live services, and that every change strengthens the reliability and security of DWP’s digital ecosystem. Your work will directly influence how citizens interact with government services, ensuring they remain accessible, secure, and resilient. You’ll be at the heart of collaboration, working with stakeholders across government, external partners, and technical teams to deliver seamless service performance. From shaping disaster recovery plans to improving service support processes, you’ll drive innovation and continuous improvement that reduces risk and enhances user experience. Your decisions really matter: you’ll help protect critical services, enable transformation at scale, and leave a lasting impact on how public services are delivered in the UK.
Details. Wages. Perks.
Location: You’ll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.
Hybrid Working: We work a hybrid model – you’ll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay £57,946.
Pension: You’ll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year.
Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You’ll also get all the usual public holidays.
Process
We know your time is valuable so our application and selection process is just two stages.
- Apply: Complete your application on Civil Service Jobs. There’ll be full instructions when you click through.
- Interview: A single stage interview online.
Click APPLY for more information and to start your application.
Senior IT Service Manager in Manchester employer: Manchester Digital
Contact Detail:
Manchester Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching DWP and its digital services. Knowing their mission and recent projects will help you stand out and show you're genuinely interested.
✨Tip Number 3
Practice your answers to common interview questions, especially around service management and IT migrations. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining our team!
We think you need these skills to ace Senior IT Service Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with service migrations and IT service management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Collaboration Skills: Since this role involves working closely with various stakeholders, it’s crucial to demonstrate your ability to collaborate effectively. Share examples of how you've successfully worked with teams or partners in the past to deliver complex IT programmes.
Highlight Your Technical Knowledge: We’re looking for someone with a solid understanding of integration technologies and service management frameworks. Be sure to mention any specific tools or methodologies you’ve used, like ITIL4 or Agile, to show you’re up to speed with industry standards.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way to ensure your application gets to us directly. Plus, you’ll find all the details you need to complete your application smoothly.
How to prepare for a job interview at Manchester Digital
✨Know Your Tech Inside Out
As a Senior IT Service Manager, you’ll need to demonstrate a solid understanding of integration technologies like APIs and file transfers. Brush up on your knowledge of these systems and be ready to discuss how you've successfully managed similar transitions in the past.
✨Showcase Your Stakeholder Management Skills
This role involves working with multiple stakeholders across government and external partners. Prepare examples of how you've effectively coordinated with different teams and managed resources in complex environments. Highlight your experience in delivering IT programmes that required collaboration.
✨Emphasise Your Service Management Expertise
Familiarity with ITIL4 and Agile Service Management is key. Be prepared to discuss how you've applied these frameworks in previous roles to enhance service delivery and improve user experience. Share specific instances where your decisions led to successful service transitions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle disruptions during service migrations. Think of scenarios where you had to implement disaster recovery plans or improve service support processes, and be ready to explain your thought process and outcomes.
