At a Glance
- Tasks: Support critical IT systems and enhance digital forensics capabilities to combat serious crime.
- Company: Join the National Crime Agency, dedicated to protecting the public from organised crime.
- Benefits: Competitive salary, career development, and the chance to make a real difference.
- Other info: Dynamic work environment with opportunities for international travel and professional growth.
- Why this job: Be part of a mission-driven team using tech to fight serious crime and protect communities.
- Qualifications: Experience in IT support, infrastructure management, and a full UK driving license required.
The predicted salary is between 37800 - 46200 £ per year.
Location: Birmingham, Bristol, Leicester, London, Warrington
About The Job
Information About The Command: Digital, Data & Technology (DDaT) supports NCA operational commands with how we exploit data and ensure the NCA uses the best technology platforms with the right tools and applications to further enable the NCA to protect the public from serious and organised crime. We are responsible for defining and delivering our data and technology strategy, policy and architecture, and building and sustaining resilient services which are critical to our mission success.
Information About The Business Area: Enterprise Services provides and manages the enterprise IT capabilities that support the NCA and its partners in delivering operational outcomes across the Serious and Organised Crime (SOC) system. Operating 24 hours a day, 7 days a week, all year round, the team ensures services are reliable, resilient, and available when they are needed most. Working in partnership with suppliers, Enterprise Services maintains a strong focus on delivering cost-effective, high-quality services that meet current organisational needs while supporting ongoing transformation.
The Specialist Operational Services (SOS) team works within the wider DDaT Enterprise Services function and runs and maintains the NCA's most sensitive operationally focused front-line IT services. The team is comprised of IT professionals, law enforcement and staff with a technology-focused mindset, willing to go that extra mile to achieve real-world benefits for the UK. Together we ensure that specialist services are fit for purpose, agile, delivered 24/7 and have a direct impact on the NCA's mission of protecting the public from serious and organised crime (SOC).
Role Description: The purpose of the Senior Infrastructure Operations Engineer role is to ensure critical Intelligence Collection and Digital Forensics capabilities are delivered and maintained effectively to meet the NCA's evolving operational demands. Working in a small team of highly enthusiastic IT professional staff, transferring skills within the team will ensure we are better placed to look after specialist NCA capabilities and networks to provide full critical support, upgrades, development and maintenance.
The role is responsible for:
- Delivering 1st, 2nd and mainly 3rd line support of technical systems to a professional standard, adapting to and meeting user requirements;
- Installing new hardware, installation and configuration of a mixture of Operating Systems including MS Server 2016-24, various flavours of LINUX on physical and virtual hardware (mainly Hyper-V or VMWare) and the use of containerized technologies;
- Maintaining and upgrading systems in line with business technical requirements.
Security is extremely important for all of the services SOS maintain, therefore systems must be maintained to ensure these systems are accreditable. This includes updating system high and low level designs and associated documentation.
Due to the nature of this role, travel between sites is regularly required. As such, a Full, clean, UK Driving License is essential.
This role aligns to Senior Infrastructure Operations Engineer within the Government Digital and Data career framework.
Person Specification
Duties and Responsibilities:
- BAU Support - Help deliver 3rd line support of the supported SOS systems to a professional standard, meeting user requirements, reacting to system problems to ensure continued availability of SOS systems within defined service levels.
- Specification of hardware - Matching business requirements to hardware specifications that meet and often exceed those requirements.
- Installation of hardware - Installation of physical servers and storage systems to meet business requirements.
- Identification of obsolescence - Notification of obsolescence issues early in the hardware lifecycle to ensure funding and approvals are in place as early as possible.
- Creation and maintenance of system documentation - Create technical designs and ensure High- and Low-Level Designs (HLD/LLD) are maintained to an accurate level.
- Continual Improvement - Researching advances in technology to better meet business requirements with innovative solutions.
- Client Image Build - Creation of client images including deployment and testing.
- Patching and upgrades - Using standard IT tooling to deploy and test software patches.
- Configuration - Implementation of Group Policies for servers and clients.
- DHCP and DNS - Be able to deploy DHCP and DNS services, fault find these services in the event of a system problem being identified.
- Certificates - Be able to generate system certificates at renewal or based on certificate requests.
- Server Maintenance - Provide full support, upgrades, develop and maintain the servers within the current network.
- Supporting the wider SOS team - Providing support to the wider team, assisting where needed and mentoring to share knowledge and upskill less experienced staff.
- Assist in project work - Be the lead for new projects in developing new technologies.
- Interception or Digital Forensics principles - Have an understanding of Interception of Telecommunications or Digital Forensics would be useful.
- Networking - Have a basic understanding of networking to be able to fault find servers and/or network issues.
- Storage Management and Configuration - Provision of storage for use within IT systems.
- Active Directory Management - Upgrade of Domain Functional Levels and AD architecture in line with industry best practice.
- MS Exchange - Be able to support and maintain new and existing installations.
- Knowledge and the working of various firewalls including Fortigate, CISCO, Palo Alto and Dell firewalls.
- Virtualization technologies Hyper-V and VMWare - Understanding of virtual technologies.
- Targeted Interception principles – To gain an understanding of Targeted Interception to a working level.
- Cyber Security – Ability to provide resolutions to identified cyber security issues.
Essential Criteria: You must meet the essential criteria and evidence this within your application to be considered for the role.
- An in-depth knowledge of Servers including the configuration & installation.
- Experience of maintaining infrastructure hardware.
- Experience in the configuration of Active Directory, Group Policies and certificate management.
- Experience in maintaining and fault finding within an infrastructure which includes multiple physical and virtual servers.
- Experience in the Management, configuration and support of Storage systems.
Qualifications, Membership And Licences: A full, clean, UK Drive License is required.
Desirable Criteria: Desirable criteria are only used for assessment in the event of a tie break.
- ITIL Foundation or higher (at least V3)
- Degree in Computer Science or Information systems design
- Microsoft Certified Professional
- VMWare Certified Professional (VCP)
- CCNA: Understanding of network principles
- Understanding of Digital Forensic or Targeted Interception principles.
- Understanding of Interception of Telecommunications principles.
- Linux Administration: Understanding of LINUX operating system administration.
- SQL DB knowledge: Understanding of SQL databases.
- Containerization: Knowledge of Docker and Kubernetes.
Senior Infrastructure Operations Engineer - National Crime Agency - SEO in Manchester employer: Manchester Digital
At Manchester Digital, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. As a Chief Software Engineering Leader, you will not only lead a talented team but also enjoy flexible working arrangements, competitive pension contributions, and generous annual leave that grows with your tenure, making it an ideal environment for personal and professional growth.
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We think you need these skills to ace Senior Infrastructure Operations Engineer - National Crime Agency - SEO in Manchester
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When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
