At a Glance
- Tasks: Lead the design of a cutting-edge multi-channel contact centre architecture.
- Company: Join Manchester Digital, a forward-thinking company transforming customer interactions.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving digital transformation.
- Why this job: Shape the future of customer service with innovative technology solutions.
- Qualifications: Proven experience in network architecture and Contact Centre platforms.
The predicted salary is between 70000 - 90000 £ per year.
Manchester Digital is seeking a Lead Technical Architect to oversee the architecture design for its Digital Channels Contact Centre. The ideal candidate will be responsible for transforming the current call centre into an advanced multi-channel contact centre, utilizing modern IT solutions.
This role requires experience in network architecture across various systems and a deep understanding of Contact Centre platforms. The successful applicant will inspire teams while ensuring effective communication with stakeholders and governance over technology implementations.
Lead Technical Architect - Contact Centre in Manchester employer: Manchester Digital
At Manchester Digital, we pride ourselves on being an exceptional employer that fosters innovation and collaboration in the heart of Manchester. Our dynamic work culture encourages professional growth through continuous learning opportunities and mentorship, while our commitment to employee well-being ensures a supportive environment. Join us to be part of a forward-thinking team dedicated to transforming the contact centre landscape with cutting-edge technology.
