At a Glance
- Tasks: Lead and modernise IT support, improve service delivery, and drive operational excellence.
- Company: Dynamic company undergoing a major digital transformation in Manchester.
- Benefits: Early finish Fridays, flexible working, pension scheme, life assurance, and private medical insurance.
- Other info: Opportunity for autonomy and career growth in a fast-paced environment.
- Why this job: Be a key player in a tech transformation and shape a modern IT environment.
- Qualifications: Proven experience in IT leadership, strong background in cloud and infrastructure.
The predicted salary is between 50000 - 65000 £ per year.
Our client is undergoing a major digital transformation and is looking for an experienced IT Support Manager to lead and modernise their internal IT function. This is not a traditional “maintenance” role — it is an opportunity to take ownership of a complex IT environment, improve operational performance, and help shape a modern, cloud-first infrastructure. Working closely with senior leadership, you will lead the IT support function, improve service delivery, strengthen security and infrastructure, and drive operational excellence across a distributed business environment. This role is ideal for someone who thrives in fast‑paced environments, enjoys building high‑performing IT operations, and can balance strategic leadership with hands‑on technical expertise.
Key Responsibilities
- IT Operations & Infrastructure
- Lead the company’s internal IT support and infrastructure operations
- Manage networking, cloud-hosted services, and enterprise systems
- Oversee the transition toward a modern Microsoft 365 and cloud-based environment
- Maintain and improve security, backup, and disaster recovery systems
- Manage enterprise networking environments including firewalls, VPNs, LANs/VLANs, DNS, and DHCP
- Service Delivery & Operational Improvement
- Introduce and manage structured SLAs, KPIs, and incident management procedures
- Shift the IT function from reactive support to proactive service delivery
- Oversee the IT Helpdesk function and ensure high levels of user support across multiple locations and remote teams
- Create and maintain systems architecture and technical documentation
- Manage vendors and ensure accountability across third‑party suppliers
- Leadership & Transformation
- Lead, coach, and develop the IT team
- Support major infrastructure, cloud migration, and hardware transformation projects
- Assess emerging technologies and conduct cost‑benefit analysis for future investment
- Manage IT budgets and contribute to long‑term technology strategy
Skills & Experience
- Proven experience in a senior IT leadership or IT Support Manager role
- Strong background in infrastructure, networking, and cloud‑based IT environments
- Experience managing Microsoft 365, Entra ID, SharePoint, Teams, and virtualised server environments
- Strong understanding of Cisco, Palo Alto, VPNs, firewalls, DNS, DHCP, and enterprise networking
- Experience with AWS or other cloud infrastructure platforms
- Familiarity with Apple environments, macOS/iOS device management, and Jamf is advantageous
- Experience with Google Workspace, Okta, Zoom, Atlassian products, and cloud collaboration tools
- Strong service delivery mindset with experience implementing SLAs and operational KPIs
- Excellent troubleshooting, leadership, and stakeholder management skills
Why Join?
This is an opportunity to play a key role in a business‑wide technology transformation with strong backing from senior leadership. You will have the autonomy to improve systems, modernise operations, and create a high‑performing IT environment that supports long‑term business growth.
Benefits
- Early finish every Friday
- Flexible working arrangements
- Company pension scheme
- Life assurance
- Private Medical Insurance
IT Support Manager in Manchester employer: Manchester Digital
Join a forward-thinking organisation in Manchester that is committed to digital transformation and innovation. As an IT Support Manager, you will enjoy a dynamic work culture that values autonomy and encourages professional growth, with benefits such as flexible working arrangements, early finishes on Fridays, and comprehensive health coverage. This role offers the unique opportunity to lead a high-performing IT team while shaping the future of the company's technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Manager in Manchester
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's all about making connections and showing off your passion for IT support. Plus, you never know who might be looking for someone just like you!
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for IT projects or offer to help friends and family with their tech issues. This not only sharpens your skills but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Research common IT support scenarios and think about how you'd handle them. We want you to showcase your problem-solving skills and technical expertise, so practice makes perfect!
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your leadership and transformation skills, and let’s get you on board for this exciting journey!
We think you need these skills to ace IT Support Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the IT Support Manager role. Highlight your experience with cloud environments, Microsoft 365, and any leadership roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for IT support and transformation. Tell us why you're excited about leading a team and improving service delivery. We love a good story!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical expertise! Mention specific tools and technologies you’ve worked with, like Cisco, AWS, or any cloud platforms. We’re looking for someone who can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Manchester Digital
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, cloud services, and networking. Be ready to discuss specific projects you've led or been involved in that showcase your expertise in these areas.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led IT teams or projects in the past. Highlight your ability to coach and develop team members, as well as how you've driven operational improvements and service delivery.
✨Understand Their Business Needs
Research the company’s current IT landscape and their digital transformation goals. Be prepared to discuss how you can contribute to their vision and what strategies you would implement to enhance their IT operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in previous roles and how you overcame them, particularly in managing incidents or improving service delivery.
