At a Glance
- Tasks: Manage live digital services, ensuring stability and continuous improvement.
- Company: Join the UK Health Security Agency, dedicated to protecting public health.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Play a vital role in enhancing public health through technology.
- Qualifications: Experience in IT service management and knowledge of ITIL practices.
The predicted salary is between 45000 - 55000 £ per year.
Location
Hybrid working based at any of our core HQs in Birmingham, Leeds, Liverpool, London Canary Wharf.
About The Job
Job summary
An IT Service Delivery Manager within the UK Health Security Agency (UKHSA) is responsible for supporting the management of live digital and technology services, ensuring they remain stable, resilient, well governed and continuously improved.
We are seeking two IT Service Delivery Managers who will operate across multiple platforms, suppliers and stakeholders, working closely with the G7 IT Service Delivery Lead to balance operational risk with user needs and delivery priorities.
These are key roles in ensuring services support UKHSA’s mission to protect public health.
Job Description
- Support service performance against SLAs, OLAs and operational KPIs, escalating risks and issues appropriately to the relevant leads.
- Coordinate and govern technical change, ensuring appropriate assurance, compliance and communication.
- Contribute to major incident management and service recovery.
- Identify, monitor and escalation operational risks to ensure services remain stable and secure.
- Liaise with IT service functions, delivery teams and suppliers to ensure services are maintained effectively.
- Support continuous service improvement initiatives across live services.
- Maintain an understanding of service architectures, dependencies and associated risks.
- Manage day-to-day management of live services, including incident, problem and risk management.
- Support the planning and scheduling of testing and deployment of releases.
- Contribute to the delivery of new functionality while maintaining the integrity of existing services.
- Ensure service asset and configuration items are controlled, with accurate and reliable information available.
The above is only an outline of the tasks, responsibilities and outcomes required of the role.
You will carry out any other duties as may reasonably be required by your line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.
Person specification
Essential Criteria
- Experience supporting IT service management in a live operational environment
- Knowledge of ITIL practices, including incident, problem and change management
- Strong organisational and stakeholder management skills
- Ability to work collaboratively across teams and suppliers
- Experience of identifying and managing service risks and issues
- ITIL certification
Desirable Criteria
- Familiarity with supplier management and multi-vendor environments
- A proactive approach to continuous improvement
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IT Service Delivery Manager - UK Health Security Agency - SEO in Manchester employer: Manchester Digital
At Manchester Digital, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. As a Chief Software Engineering Leader, you will not only lead a talented team but also enjoy flexible working arrangements, competitive pension contributions, and generous annual leave that grows with your tenure, making it an ideal environment for personal and professional growth.
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Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Manchester Digital.
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Manchester Digital. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
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✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
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When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
