At a Glance
- Tasks: Lead a team to build and maintain high-performance IT infrastructure systems.
- Company: Join HMRC's Fraud Investigation Service and make a real impact.
- Benefits: Competitive salary, career growth, and the chance to work on innovative projects.
- Other info: Opportunities for travel and collaboration across various teams.
- Why this job: Be part of a dynamic team fighting serious crime with cutting-edge technology.
- Qualifications: Experience in IT infrastructure and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Gillingham (Kent), Manchester, Stratford
About The Job
Discover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. HMRC’s Fraud Investigation Service (FIS) is responsible for the department’s civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front‑line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.
This role sits within the CODE Technology Infrastructure Team (CTI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government’s fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. CTI supports FIS CODE and all wider FIS investigations. CODE Technology Infrastructure (CTI) is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS’s legacy sensitive technologies and to deliver innovative new solutions, designed around our customers’ needs. CTI works in an integrated way to combine digital and technology change, project delivery, business process, product management and cultural change to maximise impact and ensure sustainability.
As FIS grows, so does the need for Infrastructure support. The Senior Infrastructure Engineer role is an amazing opportunity for any experienced, forward‑thinking and focused individual who has a passion for technology. If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you.
Job Description
As a Senior IT Infrastructure Engineer, you will ensure robust, reliable high‑performance systems and services meet business needs. You'll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications. You will work closely with other Infrastructure managers and collaborate closely with fellow engineers to provide support and have responsibility for project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS CODE Technology Infrastructure.
Person specification
We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast‑paced environment with shifting priorities. This is an IT Technical role, and you will already have an Infrastructure background with technical understanding of infrastructure (i.e., virtual machines, datacentres and environments).
The successful candidate will be undertaking the following (but not limited to):
- Lead and direct a team of infrastructure specialists and engineers, ensuring services are integrated, delivered, and operated as required.
- Provide direction and support to junior engineers.
- Manage multiple priorities in a fast‑paced environment.
- Lead and work collaboratively within a high performing, technically skilled team, sharing ideas and best practices, while also demonstrating the initiative to work independently with minimal supervision.
- Play a leading role in the planning, designing, maintaining, and improving FIS Infrastructure services and technologies.
- Work closely with third party providers, to support the delivery of infrastructure services, and collaborate with technical architects to translate architectural designs into operation infrastructure.
You can break complex issues down into their component parts to identify and diagnose root causes, and you are skilled at troubleshooting and identifying problems across different technology capabilities.
Communication
We are looking for an excellent communicator who can describe basic technical concepts to technical and non‑technical audiences and you will regularly be expected to provide verbal updates and produce written user documentation on BAU taskings and projects.
Additional Responsibilities
This may include participating in technical workshops to assess business requirements to support possible changes to existing services, identifying requirements and quantifying benefits.
Travel and On Call
Regular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on‑call rota, weekdays and weekends.
Essential Criteria
- Extensive experience with network technologies such as Cisco routing and switching, Fortinet, ACI, Cisco Firepower, Core Network Knowledge such as IPv4, DNS, DHCP, subnetting etc and the use of ACLs in hardware and software firewalls.
- Demonstrable experience with Microsoft Windows domains and Systems Administrations.
- Extensive awareness or experience of Data Centre Management and Enterprise Hardware such as HP or PURE Storage.
- Experience of Enterprise Class Operating Systems (Windows, Linux etc).
- Experience with Virtualisation such as VMWare, HyperV, or similar.
- Experience in providing support and guidance to other junior colleagues.
- Demonstrable experience in Troubleshooting and problem solving.
- Demonstrable experience and knowledge of best practice security principles, information security and disaster recovery.
Desirable Criteria
- Qualifications in Information Technology or a related field and/or practical experience supporting an IT environment.
- Qualifications and certifications held may include (but are not limited to): MCSE, CCNA, SAA-C03, etc.
- Exposure to, or awareness of automation, scripting or programming languages (PowerShell, Python, TypeScript, etc.).
- Awareness of public cloud technologies or an interest to learn more.
- ITIL Foundation Qualification or demonstrable understanding of ITIL Lifecycle Standards.
- Exposure to, or experience working with DevOps processes and practices.
- Experience working with Gitlab or other CI/CD tools.
- Knowledge of Solution Architecture.
- Knowledge of Containerisation.
- Full UK Driving Licence.
Infrastructure Engineer CTI - HMRC - SEO in Manchester employer: Manchester Digital
HMRC is an exceptional employer that offers a unique opportunity to contribute to the fight against serious and organised crime while working in a dynamic and innovative team environment. With a strong focus on employee growth, you will have access to diverse challenges and the chance to influence the future of technology infrastructure within the Fraud Investigation Service. Located in Gillingham, Manchester, and Stratford, our supportive work culture fosters collaboration and continuous learning, making it an ideal place for those passionate about technology and public service.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Engineer CTI - HMRC - SEO in Manchester
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We think you need these skills to ace Infrastructure Engineer CTI - HMRC - SEO in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Manchester Digital.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Manchester Digital. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Manchester Digital
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
