At a Glance
- Tasks: Assess and improve digital services to ensure they meet user needs and standards.
- Company: Join DWP Digital, transforming access to essential services with innovative technology.
- Benefits: Competitive pay, generous holidays, hybrid working, and a fantastic pension scheme.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Make a real impact on millions by enhancing digital services that matter.
- Qualifications: Strong analytical skills, leadership experience, and ability to communicate effectively.
The predicted salary is between 40000 - 49000 £ per year.
Pay of £44,447 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
DWP Digital is transforming how millions of people access essential services. We are building modern, responsive digital solutions that make it quicker, easier and more cost-effective for people to get the support they need. We are focused on building and running innovative digital technology solutions that meet and respond to the changing needs and expectations of millions of people.
To help us achieve this, we are looking for a Digital Service Assessor to play an important role in ensuring the delivery of high-quality digital services to our users.
What skills, knowledge and experience will you need?
- Ability to plan and deliver assurance assessments, clearly report risks and non-compliance with standards, and drive corrective actions.
- Analyse assessment results to identify recurring issues and improve compliance and efficiency.
- The ability to communicate clearly and adapt to different audiences whilst increasing awareness of organisational standards and processes.
- Experience of building strong, collaborative relationships across small and large-scale organisations, to influence service design and delivery.
- Demonstrates sound analysis by drawing on credible evidence, documentation, and expert input.
- Makes confident, balanced decisions - even amid uncertainty - ensuring user impacts are fully considered.
- Proven ability to demonstrate strong leadership, including the confidence to lead assessments, manage discussions, and keep assessments on track.
You and your role: DWP's Service Standard Assurance team make sure the needs of users are really understood and are appropriately reflected in the design and delivery of brilliant digital services. You will assess services, communicate outcomes, and champion the Service Standard across DWP Digital and the wider government community. You will play a key role as an ambassador of the Service Standard Assurance and actively contribute in a range of forums, meetings, networks, conferences and online communities to increase its eminence. You'll use the right method and approach and produce reports for senior leaders which describe the readiness of individual services to proceed to the next stage of their digital journey.
Location: You’ll join us in one of our brilliant digital hubs Blackpool, Leeds, Manchester or Newcastle – upon – Tyne, whichever is most convenient for you.
Hybrid Working: We work a hybrid model – you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of £44,447.
Pension: You’ll get a brilliant civil service pension with employer contributions worth 28.97%.
Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
Process: We know your time is valuable so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There’ll be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
Digital Service Assessor in Manchester employer: Manchester Digital
DWP Digital is an exceptional employer, offering a competitive salary of £44,447 along with generous benefits such as a civil service pension with substantial employer contributions and a flexible hybrid working model. Our inclusive work culture prioritises work-life balance, providing employees with opportunities for professional growth while contributing to meaningful digital transformations that enhance public services across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Service Assessor in Manchester
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We think you need these skills to ace Digital Service Assessor in Manchester
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Manchester Digital, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Manchester Digital and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Manchester Digital
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Manchester Digital might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Manchester Digital.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
