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- Tasks: Engage with new customers and ensure smooth onboarding for software solutions.
- Company: Leading digital solutions company based in Manchester.
- Benefits: Competitive salary, flexible working, wellness programs, and team events.
- Why this job: Play a key role in customer success and drive software adoption.
- Qualifications: 3+ years in software implementation or consulting with strong communication skills.
- Other info: Join a dynamic team focused on reducing churn and enhancing customer experience.
The predicted salary is between 36000 - 60000 £ per year.
A leading digital solutions company in Manchester is looking for a Customer Onboarding Manager to join their Customer Solutions & Implementation team. This role is vital for engaging with new customers, ensuring successful onboarding and reducing churn risks.
Candidates should have at least 3 years of experience in software implementation or consulting, strong communication skills, and a proactive mindset.
The position offers competitive salary, flexible working arrangements, and various employee perks including wellness programs and team events.
Customer Onboarding Lead (SaaS) | Drive Adoption & Go-Live in Manchester employer: Manchester Digital
Contact Detail:
Manchester Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Lead (SaaS) | Drive Adoption & Go-Live in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. This can give us insider info about the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer onboarding and SaaS. We should also have examples ready that showcase our experience in software implementation.
✨Tip Number 3
Show off our communication skills during the interview! Since this role is all about engaging with customers, we need to demonstrate how we can connect and build relationships effectively.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Customer Onboarding Lead (SaaS) | Drive Adoption & Go-Live in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in software implementation or consulting. We want to see how your skills align with the Customer Onboarding Lead role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer onboarding and how your proactive mindset can drive adoption and reduce churn risks. Let us know what makes you the perfect fit!
Show Off Your Communication Skills: Strong communication is key for this role. In your application, give examples of how you've effectively engaged with customers in the past. We love seeing real-life scenarios that demonstrate your ability to connect and communicate!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture and values!
How to prepare for a job interview at Manchester Digital
✨Know Your Onboarding Process
Make sure you understand the customer onboarding process inside out. Be ready to discuss your previous experiences in software implementation and how you've successfully engaged with customers to ensure a smooth transition.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that highlight your ability to convey complex information clearly. Think about times when you’ve had to explain technical concepts to non-technical clients.
✨Demonstrate Proactivity
This position requires a proactive mindset, so come prepared with ideas on how to improve the onboarding experience. Share specific strategies you've used in the past to reduce churn risks and drive customer adoption.
✨Research the Company Culture
Familiarise yourself with the company’s values and culture. Be ready to discuss how you align with their mission and how you can contribute to their wellness programs and team events, showing that you’re not just a fit for the role but for the team as well.
