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- Tasks: Deliver exceptional customer service and support across multiple channels.
- Company: Leading financial institution in Manchester with a strong team culture.
- Benefits: Competitive salary, flexible hours, and comprehensive benefits package.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Excellent communication skills and a passion for customer service.
- Other info: Hybrid role with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
A leading financial institution in Manchester is seeking a Customer Service Specialist who will be pivotal in delivering outstanding customer service across various channels. This hybrid role involves answering customer inquiries effectively, while working within a collaborative team environment.
Ideal candidates should possess excellent communication skills and show a strong commitment to improving customer experiences. Flexibility is required, including some weekend work. Competitive salary and benefits are offered.
Customer Experience Specialist - Hybrid Banking Support in Manchester employer: Manchester Digital
Contact Detail:
Manchester Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist - Hybrid Banking Support in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we handle tough situations and keep that customer experience top-notch!
✨Tip Number 3
Dress the part! Even if it’s a hybrid role, looking sharp for the interview shows we mean business. It’s all about making a great first impression.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can set us apart and remind them why we’re the perfect fit for the Customer Experience Specialist role.
We think you need these skills to ace Customer Experience Specialist - Hybrid Banking Support in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've made a difference in previous roles, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving customer experiences and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Flexibility: Since this role requires some weekend work, let us know about your availability. Highlight any previous experience where you’ve adapted to changing schedules or worked in a hybrid environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status with us!
How to prepare for a job interview at Manchester Digital
✨Know the Company Inside Out
Before your interview, take some time to research the financial institution. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Experience Specialist, communication is key. Prepare examples from your past experiences where you successfully resolved customer inquiries or improved customer satisfaction. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Flexibility and Team Spirit
Since this role requires flexibility, be ready to discuss your availability, including weekends. Highlight any previous experiences where you worked collaboratively in a team environment, as this will show that you can adapt and thrive in a hybrid setting.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
