Change & Release Manager in Manchester

About The Job

Here we have a great opportunity to join our team as a Change and Release Manager. This role oversees the change process by ensuring that they are logged, progressed, updated/authorised and actioned/resolved within the scope of the Service Level Agreement, and that all necessary parties are informed and involved in the process. Prepares reports on statistical information. The objective is to ensure all changes are entered into the change management system timely, accurately, and efficiently to ensure that the process is followed, and changes are monitored throughout their lifecycle. The role is also responsible for scheduling, planning, and controlling the software's development and delivery process.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home, noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Your role:

• Ensure the Change and Release process is adhered to and both Change and Release are deployed without service disruption.
• Ensure agreed Requests for Change (RFC) are entered correctly in the Service Management tool.
• Reject impractical RFCs.
• Ensure that full approval is granted prior to implementing Changes.
• Ensure a back-out plan prepared internally is in evidence and has been considered within the overall implementation plan to minimize impact to service availability.
• Review, monitor and communicate the progress and final outcome of cross tower Changes to all relevant parties.

Your Skills And Experience:

• Experience in developing training material desired, ability to schedule and facilitate training sessions for internal and external resources, mentoring skills.
• Computer systems knowledge, integration, and architecture concepts.
• Experience in various Change Management evaluation techniques supported by understanding of statistics and quality management concepts.
• Good Management and communication skills, hosting and facilitating of internal and external CAB meetings, managing virtual teams to deliver Change and Release Management process.
• Problem Solving skills.
• Understanding of cross systems interrelations in context of the global business process.
• Ability to present at all levels.

We are a Disability Confident Employer. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process.

Your security clearance:

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you?

You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more. You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Capgemini. Make it real.

About Capgemini:

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Capgemini. Make it real.