Business Intelligence Analyst - Immigration Advice Authority - HEO in Manchester

Location

Remote working (anywhere in the UK)

About The Job

Job summary

The Business Intelligence Analyst plays a key role in helping the organisation understand its performance, identify opportunities for improvement, and support evidence-based decision-making. The postholder will transform complex data into clear, actionable insights and work collaboratively with colleagues across the organisation to develop practical and accessible reports, dashboards, and analytical products. They will also work closely with our outsourced systems provider to drive the ongoing development and enhancement of the organisation's Regulatory Case Management System.

Job Description

Responsibilities include:

• Perform ETL / Data Preparation on live and near live data sources to create datasets suitable for reporting.
• Create and manage data dashboards that provide real-time information on service delivery, outcomes, and performance.
• Analyse quantitative and qualitative data to identify patterns, trends, and areas for improvement.
• Collaborate with teams and senior management to develop reporting mechanisms that are accurate, meaningful, and useful for frontline teams, managers, and senior leaders.
• Translate data into insights turning complex findings into clear, actionable insights for IAA decision-makers.
• Support a data-enabled culture across the organisation by advising on data collection, sharing good practice, and championing the ethical and impactful use of data.
• Ensure data integrity and compliance - working within relevant frameworks (e.g. GDPR, public sector data standards), and internal data management policies.
• Provide input to the ongoing development of the IAA's regulatory Case Management System, ensuring that future data and reporting needs are taken into consideration during the development of the system.

Additional Responsibilities

The post holder is required to carry out any other duties as reasonably requested by line management that are commensurate with the grade and general scope of the role. This job description is not intended to be exhaustive and may be reviewed and adjusted to reflect the changing needs of the organisation.

Person Specification

Essential Criteria

• Experience in data extraction, transformation, preparation, analysis and visualisation, using Tableau and Tableau Prep Builder;
• Experience of working across functions including finance and service delivery as a minimum, combining the data from these disciplines to provide a holistic view in reports and dashboards;
• Strong analytical skills with the ability to identify meaningful trends and insights;
• Ability to translate complex findings into clear, accessible insights for a wide range of audiences, including Director-level and senior leaders, non-technical stakeholders, and those with little or no understanding of the IAA;
• Experience of creating dashboards and reports for both internal and external audiences;
• Collaborative and flexible working style, with the ability to build and maintain relationships across teams;
• Strong problem-solving skills and the ability to work in a fast-paced environment;
• Demonstrable experience of using data as a tool for operational and service improvement;
• Educated to degree level in a STEM discipline or equivalent analytical subject (e.g. Business Intelligence & Analytics, Data Analytics, Data Science, Statistics, or a related field).

Desirable Criteria

• Knowledge of public sector settings.
• Experience of working with sensitive data.
• Familiarity with accessing Salesforce data.
• Familiarity with reporting from multiple data sources.
• Familiarity with SQL.