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- Tasks: Provide exceptional customer service via phone, chat, and email.
- Company: Leading financial technology company based in Manchester.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a real impact in a fast-paced, dynamic environment.
- Qualifications: Strong communication skills and a proactive attitude.
- Other info: Perfect for those who thrive on challenges and change.
The predicted salary is between 28800 - 43200 £ per year.
A leading financial technology company in Manchester is looking for a Customer Service Representative to provide exceptional service across telephony, chat, and email. The successful candidate will handle a high volume of customer queries, resolve issues, and ensure service standards are met.
Ideal applicants should have strong communication skills, be adaptable to changing priorities, and possess a proactive attitude. This role is perfect for those looking to make a significant impact in a fast-paced environment.
Banking Customer Experience Specialist in Manchester employer: Manchester Digital
Contact Detail:
Manchester Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Customer Experience Specialist in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing exceptional service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be ready for anything! The job description mentions adaptability, so prepare for questions that test your ability to handle changing priorities. Think of examples from your past experiences where you've successfully navigated challenges.
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly gives you a better chance of standing out. Plus, it shows you're proactive and keen on joining our team!
We think you need these skills to ace Banking Customer Experience Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled queries in the past, so be specific about your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive attitude and adaptability. Tell us why you're excited about the role and how you can make an impact at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved customer issues effectively. We love seeing candidates who can think on their feet and provide exceptional service under pressure.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Manchester Digital
✨Know the Company Inside Out
Before your interview, take some time to research the financial technology company. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Banking Customer Experience Specialist, strong communication is key. Prepare examples of how you've successfully handled customer queries in the past, whether through telephony, chat, or email. Practise articulating these experiences clearly and confidently.
✨Demonstrate Adaptability
In a fast-paced environment, being adaptable is crucial. Think of instances where you've had to adjust to changing priorities or tackle unexpected challenges. Share these stories during your interview to highlight your proactive attitude.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the role. This shows that you're not just interested in the job, but also in how you can contribute to their success.
