At a Glance
- Tasks: Ensure smooth introduction of IT services with minimal disruption and manage service transitions.
- Company: Join DWP's Digital Channels Live Service Team, a leader in digital innovation.
- Benefits: Competitive salary, generous pension contributions, flexible hours, and great work-life balance.
- Other info: Work from various digital hubs and enjoy excellent career growth opportunities.
- Why this job: Make a real impact on critical digital services while enjoying hybrid working.
- Qualifications: Experience in service management frameworks and project delivery methodologies required.
The predicted salary is between 38772 - 38772 € per year.
As an Associate Service Transition Manager within DWP's Digital Channels Live Service Team, you will play a crucial role in ensuring new and updated IT services are introduced into live environments safely, smoothly and with minimal disruption. Working across delivery, operations and governance, you will support the end-to-end coordination of service transitions for critical, high-impact digital services. From early project involvement, you will help define service readiness, acceptance criteria and transition plans, ensuring all governance, risk and assurance requirements are met. You will coordinate resources, manage change through structured processes, and oversee service validation to protect stability and user experience. Collaborating closely with stakeholders, you will produce key documentation, assess readiness for live operation, and identify and manage risks and issues. Applying service management and project delivery principles, you will contribute to reliable, resilient services and drive best practice, supporting the continuous improvement of DWP's live digital estate.
What skills, knowledge and experience will you need?
- Proven background/experience in recognised service management frameworks (such as ITIL), with the ability to apply them effectively in a live service environment.
- Project Management & Delivery Methodologies: proven background/experience in project and delivery methodologies (such as Agile), with the ability to operate confidently across delivery teams, operational colleagues and governance forums.
- Stakeholder Engagement & Communication: The ability to work confidently with a wide range of stakeholders, including project managers, IT operations, senior leaders and suppliers, explaining service readiness, risks and governance requirements clearly.
- Risk Assessment & Assurance: Strong capability in identifying, assessing and managing service transition risks, particularly those affecting live services and BAU operations.
- Planning, Coordination & Attention to Detail: Proven skill in coordinating complex activities across multiple teams, managing dependencies, timelines and deliverables. Able to demonstrate a structured, methodical approach to transition planning, documentation, change control and readiness assessments, with strong attention to detail.
Location
You will join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield – whichever is most convenient for you.
Hybrid Working
We work a hybrid model – you'll spend some time working at home and some time collaborating face to face in a hub.
Pay
We offer competitive pay of £38,772.
Pension
You'll get a brilliant civil service pension with employer contributions worth 28.97%.
Holidays
A generous leave package starting at 24 days and rising to 26 days after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
Associate Service Transition Manager in Manchester employer: Manchester Digital
DWP is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary of £38,772 alongside generous pension contributions and a flexible hybrid working model. With a strong focus on work-life balance, employees enjoy a supportive culture that encourages collaboration and continuous improvement, making it an ideal environment for those looking to make a meaningful impact in the digital services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Service Transition Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially around service management and project delivery.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. This will help you articulate your experience in service transitions confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Associate Service Transition Manager in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Associate Service Transition Manager role. Highlight your experience with service management frameworks like ITIL and project delivery methodologies such as Agile. We want to see how your skills align with what we're looking for!
Showcase Your Stakeholder Skills:In your application, emphasise your ability to engage with various stakeholders. Share examples of how you've communicated risks and governance requirements clearly in past roles. This will help us see your fit for collaborating with our diverse teams.
Detail Your Planning Experience:We love a structured approach! When writing your application, include specific instances where you've coordinated complex activities across multiple teams. Show us your attention to detail and how you manage timelines and deliverables effectively.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Manchester Digital
✨Know Your Service Management Frameworks
Make sure you brush up on recognised service management frameworks like ITIL. Be ready to discuss how you've applied these principles in real-life scenarios, especially in live service environments. This will show your understanding and capability in managing transitions effectively.
✨Master Project Management Methodologies
Familiarise yourself with project delivery methodologies such as Agile. Prepare examples of how you've successfully collaborated across teams and managed projects. Highlighting your experience will demonstrate your ability to operate confidently in a dynamic environment.
✨Engage Stakeholders Effectively
Think about how you’ve communicated with various stakeholders in the past. Be prepared to share specific instances where you explained service readiness or managed risks. This will showcase your communication skills and ability to build relationships across different levels.
✨Attention to Detail is Key
Prepare to discuss your approach to planning and coordinating complex activities. Bring examples that illustrate your structured method for transition planning and documentation. Emphasising your attention to detail will reassure interviewers of your capability to manage dependencies and timelines.
