At a Glance
- Tasks: Lead monitoring and support operations for critical systems across the UK.
- Company: Join HMRC, a key player in the UK's borders and trade services.
- Benefits: Competitive salary, flexible shifts, and opportunities for skill development.
- Other info: Dynamic role with opportunities for career growth and team leadership.
- Why this job: Make a real impact by ensuring reliable services that keep the UK running smoothly.
- Qualifications: Strong problem-solving skills and experience with monitoring tools required.
The predicted salary is between 33000 - 42000 £ per year.
Location: Bristol, Edinburgh, Leeds, Liverpool, Manchester, Newcastle‑Upon‑Tyne, Telford, Worthing, Stratford
About The Role
Help keep critical systems running across the UK’s borders and trade services. HMRC is looking for an Application Operations Shift Leader to lead monitoring, support operations and ensure key services remain reliable and resilient. You’ll play a key role in keeping HMRC’s systems running smoothly, leading monitoring and operational support across critical services. Working within the Borders & Trade team, you’ll help ensure systems are reliable, issues are identified early, and services are continuously improved. This is a hands‑on leadership role where you’ll manage a small team, support live services, and contribute to wider improvements in monitoring and operations. This role includes shift working across evenings, weekends and public holidays.
What You’ll Be Doing
- Leading monitoring and alerting activities across services
- Managing and improving monitoring tools and reporting platforms
- Identifying and responding to incidents quickly and effectively
- Analysing alerts and trends to prevent future issues
- Supporting live service operations and continuous improvement
- Managing and developing a small team of operators
- Planning team coverage and supporting day-to-day service delivery
- Working with stakeholders to understand and meet monitoring needs
- Contributing to new tools, technologies and operational roadmaps
What We’re Looking For
- Strong problem‑solving and analytical skills
- Experience with monitoring and alerting tools (e.g. Dynatrace, Opsview, AppDynamics)
- Ability to lead and support a team in an operational environment
- Strong communication skills across technical and non‑technical audiences
- Ability to work independently and make effective decisions
- Experience working in live service or technical operations environments
- Interest in developing skills in tools like Power Platform or observability tools
Applications Operations Engineer - HMRC - HEO in Manchester employer: Manchester Digital
HMRC is an exceptional employer, offering a dynamic work environment across various UK locations such as Bristol, Edinburgh, and Manchester. With a strong focus on employee development, you will have opportunities to enhance your skills in monitoring tools and operational leadership while contributing to critical services that impact the nation. The inclusive culture promotes teamwork and innovation, ensuring that every team member plays a vital role in maintaining reliable systems and improving service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Operations Engineer - HMRC - HEO in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups or webinars, and don’t be shy about asking for informational interviews. The more connections we make, the better our chances of landing that dream role.
✨Tip Number 2
Show off your skills! If you’ve got experience with monitoring tools like Dynatrace or Opsview, make sure to highlight that in conversations. We want to demonstrate how our expertise can directly benefit the team at HMRC.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you’ve solved problems or led a team. We need to show that we can handle the pressure and keep systems running smoothly, just like the role demands.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our approach based on what we learn from the job description and company culture.
We think you need these skills to ace Applications Operations Engineer - HMRC - HEO in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Applications Operations Engineer. Highlight your experience with monitoring tools and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about keeping systems running smoothly and how your problem-solving skills can benefit HMRC. Keep it engaging and relevant to the job description.
Showcase Your Technical Skills:Don’t forget to mention your experience with monitoring and alerting tools like Dynatrace or AppDynamics. We love seeing candidates who are familiar with the tech we use, so make sure to highlight any relevant experience!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Manchester Digital
✨Know Your Tools
Familiarise yourself with the monitoring and alerting tools mentioned in the job description, like Dynatrace or AppDynamics. Be ready to discuss your experience with these tools and how you've used them to identify and resolve issues in past roles.
✨Showcase Your Leadership Skills
Since this role involves managing a small team, prepare examples of how you've successfully led teams in operational environments. Highlight your problem-solving skills and how you’ve supported your team during critical incidents.
✨Communicate Clearly
Practice explaining technical concepts in simple terms, as you'll need to communicate with both technical and non-technical audiences. Think of examples where you've had to bridge that gap effectively.
✨Demonstrate Continuous Improvement Mindset
Be ready to discuss how you've contributed to improving processes or tools in previous roles. Show your enthusiasm for continuous improvement and how you can bring that mindset to HMRC’s operations.
