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- Tasks: Shape AI chatbot performance and optimise user interactions across French and UK markets.
- Company: Dynamic international team with strong UK leadership and local integration in France.
- Benefits: Flexible hybrid work setup, modern offices, and opportunities for travel between the UK and Lyon.
- Other info: Exciting chance to work at the intersection of AI, operations, and customer experience.
- Why this job: Directly influence AI's impact while working on innovative projects in a growing business.
- Qualifications: Experience with chatbot platforms and strong analytical skills in both French and English.
The predicted salary is between 50000 - 65000 £ per year.
Step into a role where AI isn’t theoretical - it’s already live, evolving, and making an impact. You’ll be working on a production-level LLM chatbot integrated with Intercom, handling real user traffic and data. This is a rare opportunity to directly shape performance through metrics like resolution rate, CSAT, escalations, and cost per resolution. You’ll also play a key role in an expanding AI roadmap, contributing to new use cases, international rollout (including Spain), and future platform integrations.
Environment
- International, collaborative team with strong UK leadership and local integration in France
- Hybrid setup with flexibility: remote work plus regular collaboration time in Lyon
- Travel between the UK and Lyon during onboarding for a smooth transition
- Modern offices in Lyon, conveniently located near Part-Dieu station
What you’ll be doing
- You’ll take ownership of chatbot performance and continuous improvement across French and UK markets
- Design, test, and optimise chatbot prompts in French and English
- Build and manage a structured continuous improvement cycle
- Audit and enhance the knowledge base (Intercom Articles)
- Collaborate with business teams to keep content accurate and up to date
- Create and maintain performance dashboards (resolution, CSAT, escalations, cost)
- Deliver regular insights and reporting to the Head of Operational AI
- Identify anomalies and optimisation opportunities within Intercom
- Support chatbot expansion into new products, use cases, and markets
What we’re looking for
- Technical expertise
- Experience working with chatbot platforms (Intercom preferred; Zendesk AI, Ada, LivePerson, Drift also considered)
- Proven experience improving chatbot performance through prompt design
- Strong understanding of LLM concepts (grounding, retrieval, hallucination)
- Confident in building reports using Excel or Google Sheets
- Experience managing structured knowledge bases (Intercom, Zendesk, Notion, Confluence, etc.)
- Behavioural skills
- Native-level French and fluent English (C1/C2)
- Highly autonomous and comfortable working across international teams
- Structured, methodical approach with the ability to think strategically
- Curious and forward-thinking, especially about applied AI
Nice to have
- Experience in international or multi-market environments
- Familiarity with the construction sector or compliance platforms
This isn’t a maintenance role - it’s an opportunity to actively shape how AI is used across a growing international business. You’ll combine hands-on optimisation with strategic input, working at the intersection of AI, operations, and customer experience.
Interested? Please Click Apply Now!
AI Chatbot & Conversational Design Specialist (French speaking) in Manchester employer: Manchester Digital
Contact Detail:
Manchester Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Chatbot & Conversational Design Specialist (French speaking) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working with chatbots or AI. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your chatbot designs and performance improvements. This will give potential employers a taste of what you can bring to the table, especially in a hands-on role like this.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of LLM concepts and chatbot platforms. Be ready to discuss how you've tackled challenges in previous roles and how you can apply that experience here.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace AI Chatbot & Conversational Design Specialist (French speaking) in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the AI Chatbot & Conversational Design Specialist role. Highlight your experience with chatbot platforms and any relevant metrics you've improved, as this will show us you understand what we're looking for.
Showcase Your Technical Skills: Don’t forget to mention your technical expertise! If you've worked with Intercom or similar platforms, let us know how you’ve used them to enhance chatbot performance. We love seeing concrete examples of your skills in action.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Manchester Digital
✨Know Your Chatbot Inside Out
Before the interview, make sure you’re familiar with chatbot platforms, especially Intercom. Brush up on your knowledge of LLM concepts and be ready to discuss how you've improved chatbot performance in the past.
✨Showcase Your Bilingual Skills
Since this role requires native-level French and fluent English, practice switching between the two languages. Prepare to answer questions in both languages to demonstrate your fluency and comfort level.
✨Prepare for Metrics Talk
Be ready to discuss specific metrics like resolution rates and CSAT scores. Think of examples from your previous work where you’ve used data to drive improvements and how you can apply that here.
✨Emphasise Your Collaborative Spirit
This role involves working with international teams, so highlight your experience in collaborative environments. Share examples of how you’ve successfully worked across different cultures and time zones.