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- Tasks: Lead user research to enhance public services and engage with diverse stakeholders.
- Company: Government digital service focused on transforming public services.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in public services and influence senior leadership.
- Qualifications: Extensive experience in user research methods and strong problem-solving skills.
- Other info: Join a passionate team dedicated to improving customer service across the UK.
The predicted salary is between 36000 - 60000 £ per year.
A government digital service is seeking a Lead User Researcher to develop user-centered practices that improve public services across the UK. This role involves leading a small team, establishing research strategies, and engaging with various stakeholders.
The ideal candidate will have extensive experience in user research methods and a strong capability to navigate ambiguity. With a focus on impactful customer service, the position offers a unique opportunity to influence senior leadership and drive change across multiple projects.
Lead User Researcher - Public Services Transformation employer: Manchester Digital
Contact Detail:
Manchester Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead User Researcher - Public Services Transformation
✨Tip Number 1
Network like a pro! Reach out to professionals in the public services sector on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that Lead User Researcher role.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio that highlights your user research projects and the impact they had. We want to see how you’ve navigated ambiguity and led teams to success, so make it shine!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. We know how important it is to articulate your experience and vision clearly, especially when influencing senior leadership.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re all about user-centred practices, so let’s make sure your application stands out in the crowd!
We think you need these skills to ace Lead User Researcher - Public Services Transformation
Some tips for your application 🫡
Show Your Passion for User Research: When writing your application, let us see your enthusiasm for user research! Share specific examples of how you've used user-centered practices to improve services in the past. This will help us understand your commitment to making a difference.
Tailor Your Application: Make sure to customise your application to highlight your experience with public services and stakeholder engagement. We want to see how your skills align with our mission to enhance public services across the UK.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experience and strategies. We appreciate clarity, especially when it comes to navigating ambiguity in user research!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to lead change in public services.
How to prepare for a job interview at Manchester Digital
✨Know Your User Research Methods
Make sure you brush up on various user research methods before the interview. Be ready to discuss how you've applied these techniques in past projects, especially in public services. This will show your depth of knowledge and experience.
✨Showcase Your Leadership Skills
As a Lead User Researcher, you'll be leading a team. Prepare examples of how you've successfully managed teams or projects in the past. Highlight your ability to inspire and guide others, as well as how you handle challenges within a team setting.
✨Engage with Stakeholders
Think about how you've engaged with different stakeholders in previous roles. Be prepared to share specific instances where you navigated complex relationships or conflicting interests to achieve a common goal. This will demonstrate your capability to influence and drive change.
✨Embrace Ambiguity
This role requires navigating ambiguity, so come equipped with examples of how you've thrived in uncertain situations. Discuss your problem-solving strategies and how you maintain focus on user-centred practices even when the path isn't clear.