At a Glance
- Tasks: Lead user research to transform services and enhance user experiences.
- Company: Join the Intellectual Property Office, a forward-thinking organisation.
- Benefits: Hybrid working, skill development support, and a collaborative team environment.
- Other info: Be part of a passionate team dedicated to improving services for users.
- Why this job: Make a real impact on user experiences while developing your professional skills.
- Qualifications: Experience in user research and understanding of user-centred practices required.
The predicted salary is between 60000 - 68205 £ per year.
At the IPO, as a Lead User Researcher, you will be a key member of the user research team, working at the forefront of our digital Transformation program. You will work to deliver radical changes to our services that meet the needs of our customers and our colleagues.
This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office. The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office.
At this level, you will be expected to:
- Plan and deliver user research to support your allocated project
- Support and champion user-centred practices in teams to ensure that teams take a user-centred approach to service design and delivery
- Work with others to align user research activities with wider plans to inform a service proposition
- Mentor, coach and train B1 (junior)/B2 (mid-weight)/B3 (Senior) User Researchers (line management is not currently required, but may feature as the team grows)
- Lead user research planning – define research objectives, methodology, sampling approach and give recommendations, ensuring that the needs of all users are considered in design and delivery.
- Lead the application of user research methods in practice and provide support and advice to colleagues on choice of methods where required to increase your user research toolkit.
- Lead the development and promotion of research strategies to understand user needs for a service, and continually test and improve the service
- Confidently present findings that inform wider decisions to key internal and external stakeholders and support at departmental service assessments
- Actively contribute to the user research community across government
Experience in delivering user research in an AGILE project environment and strong understanding of user-centred practices are essential.
Lead User Researcher - Intellectual Property Office - SEO employer: Manchester Digital
The Intellectual Property Office (IPO) is an exceptional employer, offering a dynamic work environment in Newport where innovation meets inclusivity. As a Lead User Researcher, you will be part of a passionate team dedicated to enhancing user experiences while benefiting from professional development opportunities and a supportive hybrid working model that promotes work-life balance.
