Key Account Manager

Key Account Manager

Manchester Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Drive client success by managing and growing a portfolio of accounts.
  • Company: Join Dark Horse, a leading UK digital marketing agency focused on PPC, SEO, and Paid Social.
  • Benefits: Enjoy flexitime, a birthday off, and a green initiative to offset your role.
  • Why this job: Be part of a dynamic team that values growth, learning, and client relationships.
  • Qualifications: Experience in performance marketing with strong communication and customer service skills required.
  • Other info: Work in a leafy Altrincham location and collaborate with talented professionals.

The predicted salary is between 36000 - 60000 £ per year.

Dark Horse is a renowned digital marketing agency based in the UK, specialising in PPC, SEO and Paid Social. With a diverse clientele and a commitment to delivering exceptional results, we are expanding our Client Services team to continuously improve and evolve our services.

We work with aspiring 7-figure businesses and grow them to 8-figure businesses through elite level search marketing.

The role

It’s about driving real client success… not just managing accounts but actively growing them.

As a key point of contact alongside our PPC, SEO, and Paid Social account leads, you’ll take full ownership of a client portfolio. Your mission? To build strong, lasting relationships founded on trust and transparency. You’ll focus on delivering real value, uncovering growth opportunities, and driving repeat and incremental revenue. Acting as a strategic advisor and backed by the technical expertise of our account leads, you’ll work confidently alongside our service teams to support clients holistically, ensuring their long-term success… and ours.

  • Independently oversee a portfolio of client accounts, ensuring accountability for retained revenue.
  • A key contact and point of escalation for your clients, understand their business objectives to align our services to meet their goals.
  • Actively resolve client concerns and deliver solutions with exceptional customer service.
  • Manage client contracts, securing renewals and upsells.
  • Foster client relationships to develop cross-selling and referral opportunities.
  • Assist in identifying and implementing initiatives to enhance client loyalty and satisfaction.
  • Gather client feedback and collaborate with internal teams to address concerns and enhance relationships.

What’s on offer

We think we’ve built a great place to work, where every individual feels rewarded for the effort they put in. Enjoy this along with:

  • Flexitime
  • Birthday off, obvs
  • Leafy Altrincham location
  • Dark Horse will carbon offset your role with The Dark Forest (green is good)
  • Working in an amazing team – Learning from some fantastic people

The requirements

  • Proven client success experience within a performance marketing agency.
  • Proven track record of renewing contracts, securing upsells and cross-selling.
  • Excellent communication, customer service and interpersonal skills.
  • Good understanding of PPC, SEO and Paid Social.
  • Excellent attention to detail and experience managing contracted services.
  • A results-oriented mindset focused on client satisfaction and revenue growth.
  • All the gimmes – organisation, numeracy, IT skills, pro-active and a team player.

Success in this role hinges on becoming a trusted advisor to your clients, making sure everyone is aware of what success looks like, and leading them to success.

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Key Account Manager employer: Manchester Digital

At Dark Horse, we pride ourselves on being an exceptional employer that fosters a vibrant work culture in the leafy surroundings of Altrincham. Our commitment to employee growth is evident through our supportive team environment, where you can learn from industry experts while enjoying benefits like flexitime and a day off for your birthday. Join us to not only drive client success but also to thrive in a company that values sustainability and personal development.
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Contact Detail:

Manchester Digital Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Key Account Manager

✨Tip Number 1

Familiarise yourself with Dark Horse's client portfolio and their success stories. Understanding how they have helped businesses grow from 7-figure to 8-figure revenues will give you valuable insights to discuss during interviews.

✨Tip Number 2

Network with current or former employees of Dark Horse on platforms like LinkedIn. Engaging in conversations about their experiences can provide you with insider knowledge about the company culture and expectations for the Key Account Manager role.

✨Tip Number 3

Prepare to showcase your understanding of PPC, SEO, and Paid Social strategies. Be ready to discuss specific examples of how you've successfully managed client accounts and driven growth in previous roles.

✨Tip Number 4

Demonstrate your results-oriented mindset by preparing metrics or case studies that highlight your achievements in client retention, upselling, and cross-selling. This will help you stand out as a candidate who can deliver real value to Dark Horse's clients.

We think you need these skills to ace Key Account Manager

Client Relationship Management
Contract Negotiation
Upselling and Cross-Selling
Performance Marketing Knowledge
PPC Expertise
SEO Understanding
Paid Social Proficiency
Exceptional Communication Skills
Customer Service Excellence
Attention to Detail
Results-Oriented Mindset
Organisational Skills
Numeracy Skills
IT Proficiency
Proactive Problem Solving
Team Collaboration

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in client success and performance marketing. Emphasise any achievements related to renewing contracts, upselling, and cross-selling, as these are key aspects of the role.

Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of Dark Horse's services and how your skills align with their mission. Share specific examples of how you've driven client success in previous roles.

Showcase Communication Skills: Since excellent communication is crucial for this position, consider including examples of how you've effectively managed client relationships and resolved concerns in your application materials.

Highlight Results Orientation: Illustrate your results-oriented mindset by providing metrics or outcomes from past experiences that showcase your ability to drive client satisfaction and revenue growth. This will resonate well with the hiring team.

How to prepare for a job interview at Manchester Digital

✨Understand the Company and Its Services

Before your interview, make sure you have a solid grasp of Dark Horse's services, especially in PPC, SEO, and Paid Social. Familiarise yourself with their approach to client success and how they help businesses grow from 7-figure to 8-figure revenues.

✨Showcase Your Client Success Experience

Prepare specific examples from your past roles where you've successfully managed client accounts, secured renewals, or achieved upsells. Highlight your ability to build strong relationships and deliver exceptional customer service.

✨Demonstrate Your Problem-Solving Skills

Be ready to discuss how you've resolved client concerns in the past. Think of instances where you turned a challenging situation into a positive outcome, showcasing your proactive approach and commitment to client satisfaction.

✨Ask Insightful Questions

Prepare thoughtful questions about the role and the company. Inquire about their strategies for client retention and growth, or how they measure success. This shows your genuine interest in the position and helps you assess if it's the right fit for you.

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