Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage IT services, solve problems, and improve workplace computing for DWP.
- Company: Join the Department for Work and Pensions, a leader in digital services.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Dynamic team focused on continuous improvement and collaboration.
- Why this job: Make a real difference in how colleagues work with resilient IT services.
- Qualifications: Strong IT Service Management experience and a passion for user experience.
The predicted salary is between 33000 - 42000 £ per year.
As an IT Service Manager, you’ll be responsible for ensuring high‑quality, resilient workplace computing services that directly impact how colleagues across DWP work. This is a role for someone who enjoys solving problems, building relationships and continuously improving services.
Locations: Blackpool or Manchester
About Technology Services: Technology Services provides the digital foundation that DWP relies on, from live IT operations to secure infrastructure and end‑user services.
The Team Focuses On:
- Delivering a modern digital workplace
- Running resilient, reliable IT services
- Improving performance and user experience
- Protecting and securing services
- Developing skills and creating clear career pathways
What You’ll Be Doing:
- Manage the end‑to‑end delivery of workplace computing incidents, problems and requests
- Act as a senior escalation point, coordinating teams to drive timely resolution
- Apply IT Service Management best practice (ITIL‑aligned) pragmatically
- Identify trends and lead continual service improvement initiatives
- Create, maintain and manage service knowledge for workplace products
- Build strong relationships with internal teams and external suppliers
- Promote automation, reducing manual effort and improving user experience
- Validate and assure supplier service data, performance measures and invoicing
- Proactively identify your own learning and development needs
Who This Role Is For:
- Have strong IT Service Management experience
- Enjoy working across teams and building trusted relationships
- Are confident managing live services and escalations
- Like improving processes and service quality
- Can work independently while collaborating widely
- Care about user experience, not just technical delivery
Essential Experience (summary):
- IT Service Management, including exposure to ITIL frameworks
- Driving service improvement across multiple technologies and teams
- Supporting and maintaining products and live services
- Working with stakeholders and suppliers to achieve outcomes
IT Service Manager - Department for Work and Pensions - HEO employer: Manchester Digital
Contact Detail:
Manchester Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager - Department for Work and Pensions - HEO
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWP on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT Service Management. Think about how you've solved problems in the past and be ready to share those stories. We love seeing candidates who can demonstrate their experience!
✨Tip Number 3
Show off your passion for continuous improvement! Be ready to discuss how you've driven service improvements in previous roles. This is key for the IT Service Manager position, so make it shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for candidates who are proactive and engaged, just like you!
We think you need these skills to ace IT Service Manager - Department for Work and Pensions - HEO
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT Service Management experience and aligns with the job description. Use keywords from the role to show we’re on the same page about what you bring to the table.
Showcase Problem-Solving Skills: In your application, share specific examples of how you've solved problems in past roles. We love seeing how you’ve built relationships and improved services, so don’t hold back!
Highlight Continuous Improvement: Demonstrate your commitment to continual service improvement. Mention any initiatives you've led or been part of that have enhanced user experience or streamlined processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Manchester Digital
✨Know Your ITIL Basics
Make sure you brush up on ITIL frameworks and best practices. Be ready to discuss how you've applied these principles in your previous roles, especially in managing incidents and driving service improvements.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues in the past. Highlight your approach to identifying trends and implementing solutions that improved service quality and user experience.
✨Build Relationships
Since this role involves working with various teams and suppliers, think of instances where you've successfully built strong relationships. Be ready to share how these connections helped you achieve better outcomes.
✨Demonstrate Continuous Improvement Mindset
Come equipped with ideas on how to promote automation and reduce manual effort in IT services. Discuss any initiatives you've led or participated in that focused on continual service improvement.