Infrastructure Engineer - Driver and Vehicle Standards Agency - HEO

The DVSA plays a crucial role in maintaining safety standards on the roads, conducting tests, and overseeing vehicle-related matters in the UK. The Cloud Infrastructure team supports the infrastructure that provides the services used by colleagues across the country, with a strong focus on user experience, appropriate security, continuous improvement, and sustainability.

To achieve this, the Cloud Infrastructure Engineering team provides second/third line IT support, acting as a middle ground between the Service Desk and dedicated SME support teams. We help to maintain and develop modern, cloud hosted IaaS and leverage Cloud solutions such as M365, Azure, Meraki, Dynamics, Intune, Apple Automated Device Enrolment and other technologies to continually modernise our estate.

If you want to advance your IT career, are keen to take the opportunity to learn a broad range of skills across Platform, Digital Communications (Networks) and the Digital Workspace (End user devices), develop yourself and value an exciting, friendly, and healthy working environment, would like an opportunity to deliver a modern, high-quality digital experience, and want to make a real impact on road safety and sustainability, we’d love to hear from you.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
• Flexible working options where we encourage a great work-life balance.

Responsibilities include but are not limited to:

• Maintenance of core infrastructure services through incident and problem management.
• Drive improvements to deliver new and updated core infrastructure services, according to business and user needs, to ensure maximum value is achieved from services.
• Drive automation throughout the core infrastructure estate.
• System monitoring and maintenance, monitoring servers, networks, backups and end user devices to ensure optimal performance and uptime.
• Deploy and configure servers, end user device software, networking equipment, and enterprise software according to organizational standards.
• Implement and maintain security controls, monitor for threats, and ensure adherence to regulatory requirements.
• Maintain accurate documentation of infrastructure configurations, processes, and troubleshooting guides for team use.
• Management of Junior Infrastructure Engineers.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

We are looking for someone who:

• Is a confident communicator and team player.
• Has a real interest in modern IT platforms.
• Has a drive for continuous improvement.
• Has a passion for delivering quality and results.
• Embraces new technologies to deliver the right solution.
• Has a strong willingness to continually develop and learn.
• Minimum of a level 4 relevant qualification or the willingness to work towards.

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.