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For Companies At a Glance
- Tasks: Manage client relationships and provide strategic media guidance for successful campaigns.
- Company: Dynamic media company focused on client success and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be a key player in the UK media landscape and drive client satisfaction.
- Qualifications: 3+ years in media, strong negotiation skills, and excellent communication abilities.
- Other info: Fast-paced environment with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The Customer Success Manager is expected to have a strong grasp of the UK media market. You’ll be a trusted partner to clients and a key link between commercial, product, and media owner teams.
Responsibilities
- Client Success & Relationship Management
- Act as the primary point of contact for a portfolio of advertisers, agencies, and media owners.
- Develop a deep understanding of client objectives and translate these into effective platform strategies.
- Provide strategic guidance on media planning, buying, and negotiation best practices.
- Deliver onboarding, training, and ongoing support to ensure clients fully adopt and benefit from Buymedia.
- Build long-term, trusted relationships that drive client satisfaction, retention, and advocacy.
- Media Owner Engagement
- Build and maintain strong relationships with UK media owners across broadcast, digital, print, OOH and audio.
- Liaise with media owners on rate structures, trading terms, and value optimisation across channels.
- Ensure accurate representation of media owner data, rate cards, and deals within the platform.
- Strategic & Commercial Support
- Deliver campaign performance insights and actionable recommendations.
- Support rate negotiations and help clients benchmark value using market insights.
- Identify opportunities for account growth and cross-functional collaboration.
- Operational Excellence
- Coordinate with internal teams to ensure smooth campaign setup, execution, and reporting.
- Track client usage, performance, and feedback to continuously improve platform experience.
- Support internal reporting and revenue tracking through accurate commercial documentation.
What We’re Looking For
- 3+ years’ experience in media— ideally in a media agency, publisher, or platform environment.
- Solid understanding of the UK media landscape and trading dynamics across multiple channels.
- Experience managing client and media owner relationships with a commercial focus.
- Strong negotiation and rate management skills.
- Excellent communication, presentation, and interpersonal abilities.
- Analytical thinker with the ability to translate data into insights and recommendations.
- Proactive, organised, and confident operating in a fast-paced environment.
If you are interested in applying for this position, please send your CV and a cover letter to careers@buymedia.ai.
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Customer Success Manager- UK employer: Manchester Digital
Contact Detail:
Manchester Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager- UK
✨Tip Number 1
Network like a pro! Get out there and connect with people in the media industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your insights on the UK media market. Discuss trends, challenges, and opportunities. This will position you as a knowledgeable candidate who can add real value to their team.
✨Tip Number 3
Prepare for interviews by practising common questions related to client success and media strategies. Think about how you can demonstrate your negotiation skills and relationship management experience. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace Customer Success Manager- UK
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who we are at StudySmarter. Tailor your CV and cover letter to reflect our values and the specifics of the Customer Success Manager role. Show us that you get the UK media market and how you can be a trusted partner for our clients.
Be Specific and Relevant: When detailing your experience, focus on what’s most relevant to the role. Highlight your achievements in client relationship management and media strategy. Use examples that demonstrate your understanding of the UK media landscape and how you've successfully navigated it in the past.
Show Your Personality: We love a bit of personality! Don’t be afraid to let your unique voice shine through in your cover letter. Share your passion for media and client success, and why you’re excited about the opportunity to work with us at StudySmarter.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your CV and cover letter, and it helps us keep everything organised. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Manchester Digital
✨Know Your Media Market
Before the interview, brush up on your knowledge of the UK media landscape. Understand the key players, trends, and challenges in the market. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Build Client Scenarios
Prepare specific examples of how you've successfully managed client relationships in the past. Think about times when you provided strategic guidance or resolved issues. This will help you illustrate your skills in client success and relationship management.
✨Showcase Your Analytical Skills
Be ready to discuss how you've used data to drive insights and recommendations. Prepare to explain a situation where your analytical thinking led to improved campaign performance or client satisfaction. This will highlight your ability to translate data into actionable strategies.
✨Practice Your Negotiation Techniques
Since negotiation is key in this role, think of examples where you've successfully negotiated rates or terms. Be prepared to discuss your approach and the outcomes. This will showcase your commercial focus and ability to drive value for clients.
