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For Companies At a Glance
- Tasks: Develop innovative solutions on the ServiceNow platform for critical UK services.
- Company: Join DWP Digital, the UK's largest government department with a collaborative culture.
- Benefits: Competitive pay, generous holidays, flexible hours, and a brilliant civil service pension.
- Why this job: Make a real impact on services used by millions while growing your tech skills.
- Qualifications: Experience in ServiceNow and a certified System Administrator required.
- Other info: Enjoy a hybrid working model and access to professional development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join DWP Digital as a ServiceNow Developer and use your expertise to develop innovative solutions on a platform that underpins critical services. We’re using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK’s largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We’d love you to join us.
What skills, knowledge and experience will you need?
- Substantial experience of any module within ServiceNow.
- Track record of delivering value through the implementation of new or enhanced functionality into a large organisation in a ServiceNow context.
- Demonstrate ability to be able to work in a fast-paced environment either as part of a team or under their own initiative.
- Show leadership and take responsibility for areas of the platform.
- Show initiative when tackling issues, providing potential solutions where applicable.
- Excellent knowledge and experience of IT methodologies such as Agile.
- Candidates must be a qualified ServiceNow Certified System Administrator to be considered.
You and your role
As a ServiceNow Developer in DWP, you will play a key role in expanding one of the largest ServiceNow installations in Europe. You’ll work within a collaborative delivery team to design, develop and implement new features and improvements across a wide range of ServiceNow modules used by over 120,000 colleagues. You will be responsible for delivering high‑quality configuration and functionality, sometimes doing the work yourself, but also knowing when to escape. You’ll create and maintain technical documentation, carry out peer reviews, and act as a subject matter expert within your specialist areas. The role also involves guiding and mentoring junior team members, finding solutions to problems, and contributing to an Agile, fast‑paced environment. Supporting your professional growth, DWP will provide access to training to help you further develop your ServiceNow expertise.
Hybrid Working: We work a hybrid model – you’ll spend some time working at home (40%) and some time collaborating face to face in a hub (60%).
Pay: We offer competitive pay for this role of up to £46,547, with a Digital Allowance of up £5,895 available for exceptional candidates. Digital Allowance is non‑salary, and non‑pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed.
Pension: You’ll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 per year.
Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi‑time. You’ll also get all the usual public holidays.
We have a broad benefits package built around your work‑life balance which includes:
- Flexible hours and flex‑friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with ‘I Can Be Me in DWP’
- Discounts and savings on shopping, fun days out and more
- Interest‑free loans to buy a bike or a season ticket
- Professional development, coaching, mentoring and career progression opportunities.
And we have an award‑winning environment and culture:
- 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process: We know your time is valuable, so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There’ll be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
ServiceNow Developer in Crewe employer: Manchester Digital
Contact Detail:
Manchester Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Developer in Crewe
✨Tip Number 1
Network like a pro! Reach out to current or former DWP employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Personal connections can give you insights that you won't find in the job description.
✨Tip Number 2
Show off your skills! Prepare a portfolio of your previous ServiceNow projects. Bring examples of how you've implemented new functionalities or solved problems in past roles. This will help you stand out during the interview and demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Get familiar with common interview questions for ServiceNow Developers. Role-play with a friend or use online resources to refine your answers. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the role and the application process right there. Let’s get you that interview!
We think you need these skills to ace ServiceNow Developer in Crewe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with ServiceNow. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant projects and achievements!
Showcase Your Problem-Solving Skills: In your written application, give examples of how you've tackled challenges in a fast-paced environment. We love candidates who can demonstrate initiative and provide potential solutions, so share those stories!
Highlight Your Teamwork and Leadership: Since you'll be working in a collaborative delivery team, it’s important to mention any experience you have in mentoring or guiding others. We’re looking for team players who can also take charge when needed!
Follow the Application Process: Don’t forget to apply through our website! It’s super straightforward – just click apply and follow the instructions. We can’t wait to see your application come through!
How to prepare for a job interview at Manchester Digital
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Be ready to discuss specific modules you've worked with and how you've implemented new functionalities in a large organisation. This will show that you have the substantial experience they’re looking for.
✨Show Off Your Agile Skills
Since DWP values Agile methodologies, be prepared to share examples of how you've successfully worked in fast-paced environments. Talk about your role in Agile teams and how you’ve contributed to delivering high-quality solutions under tight deadlines.
✨Demonstrate Leadership Qualities
They want someone who can take responsibility and guide others. Think of instances where you've led a project or mentored junior team members. Highlight your ability to tackle issues proactively and provide potential solutions.
✨Prepare for a Collaborative Mindset
DWP emphasises teamwork, so be ready to discuss how you collaborate with others. Share experiences where you’ve worked closely with colleagues to design and implement features, and how you maintain technical documentation to support the team’s efforts.
