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For Companies At a Glance
- Tasks: Lead IT service management and enhance customer service delivery across multiple platforms.
- Company: A leading government digital services provider focused on innovation.
- Benefits: Competitive salary, impactful work, and opportunities for professional growth.
- Why this job: Transform the UK's tax system through digital innovation and make a real difference.
- Qualifications: Proven experience in incident management and strong stakeholder relationship skills.
- Other info: Join a dynamic team dedicated to improving public services.
The predicted salary is between 48000 - 72000 £ per year.
A leading government digital services provider is looking for a Senior IT Service Manager to oversee service management across multiple platforms. This role involves ensuring the availability, performance, and process maturity of IT services. The ideal candidate will have a proven track record in incident management and stakeholder relationships.
Responsibilities include:
- Governance of service level agreements
- Collaboration with IT service functions
- Enhancing customer service delivery
This opportunity offers significant impact in transforming the UK's tax system through digital innovation.
Senior IT Service Manager — Customer‐Focused Delivery Lead in Bristol employer: Manchester Digital
Contact Detail:
Manchester Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Manager — Customer‐Focused Delivery Lead in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management field. Attend industry events or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company and its services. Understand their current projects and challenges, especially in relation to customer-focused delivery. We want you to show them you’re not just another candidate, but someone who genuinely cares about transforming their services.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Structure your responses around Situation, Task, Action, and Result. This will help us showcase your experience in incident management and stakeholder relationships effectively during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s get you that Senior IT Service Manager role!
We think you need these skills to ace Senior IT Service Manager — Customer‐Focused Delivery Lead in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in incident management and stakeholder relationships. We want to see how your skills align with the role of Senior IT Service Manager, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer service delivery and how you can contribute to transforming the UK’s tax system through digital innovation. Keep it engaging and personal.
Showcase Your Governance Experience: Since governance of service level agreements is key for this role, make sure to include any relevant experience you have in this area. We love seeing candidates who can demonstrate their understanding of service management across multiple platforms.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Manchester Digital
✨Know Your IT Service Management Inside Out
Make sure you brush up on your knowledge of IT service management principles, especially around incident management and service level agreements. Be ready to discuss specific examples from your past experiences where you've successfully managed incidents or improved service delivery.
✨Showcase Your Stakeholder Relationship Skills
Prepare to talk about how you've built and maintained strong relationships with stakeholders in previous roles. Think of concrete examples where your communication and collaboration made a difference in service delivery or project outcomes.
✨Demonstrate Customer-Centric Thinking
Since this role focuses on enhancing customer service delivery, be prepared to share your approach to understanding customer needs and how you've implemented changes based on feedback. Highlight any initiatives you've led that improved customer satisfaction.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving skills in real-time. Practice articulating your thought process clearly and logically, especially when it comes to governance and process maturity in IT services.
