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For Companies At a Glance
- Tasks: Lead engaging stadium tours and create memorable experiences for fans from around the world.
- Company: Join Manchester City FC, a prestigious Premier League club with a rich history and passionate fanbase.
- Benefits: Enjoy 26 days annual leave, private healthcare, birthday off, and exclusive lifestyle discounts.
- Why this job: Be part of a dynamic team, share your love for football, and connect with diverse audiences.
- Qualifications: Experience in public speaking, customer service, and managing groups; passion for football is essential.
- Other info: Flexible hours available, including full-time and casual shifts, with some weekend work required.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking enthusiastic individuals to join our Stadium Tours team on a fixed term contract to support us during our busy summer peak period. Multiple vacancies are available, offering both full-time and casual hours with varying shift patterns. Please note - all shifts will include some weekend work. If successful at interview, we will discuss and establish your preferred working hours to best suit your availability.
You will be part of a team responsible for delivering an all-encompassing experiential, interactive tour of the Etihad Stadium and the City Football Academy. Tours will be delivered to a wide audience from all over the world and it is the role of the tour guide to deliver a first-class Manchester City experience.
The successful candidate will have an understanding of the history and heritage of Manchester City Football Club, knowledge of English and European football and Manchester as a whole. They will be a flexible team player, have an engaging personality with exceptional storytelling skills. You should have strong previous experience of working in a customer service environment, managing/controlling large groups and public speaking.
As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.
Your Impact
- To be a brand ambassador for Manchester City by conducting engaging tours of the Stadium and CFA to a wide audience.
- To play a front of house role, meeting and greeting guests, taking photos.
- To oversee the distribution of the media guides.
- To assist in the operation of the VR experience.
- To effectively operate all the Tours, show technology to deliver a first class guest experience.
Sales
- To upsell other tour products as and when appropriate.
- To adhere to all Manchester City Operational and Health Safety and Security procedures.
What we are looking for
Essential
- Experience of presenting to groups.
- Experience of managing/controlling large groups.
- Experience of working with children.
- Experience of working within a customer focused environment.
- Excellent storytelling skills.
- Passionate about football.
- Ability to connect and engage with a wide varied audience.
- Enthusiasm and willingness to be flexible in approach to achieve desired outcomes.
- Pro-active and engaging style.
- Friendly and easy to get along with.
- Strong 'can do' approach.
- A team player at all times.
- Remain calm under pressure.
- Excellent time management skills.
- Good knowledge of the Premier League and Manchester City.
Desirable
- Acting Experience.
- Ability to speak a second language.
- Customer Service qualification.
- Experience of having worked within a Visitor Attraction.
- Experience of using a till and bookings system.
Stadium Tour Guides employer: Manchester City Football Club
Contact Detail:
Manchester City Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stadium Tour Guides
✨Tip Number 1
Familiarise yourself with the history and heritage of Manchester City FC. Knowing key moments, players, and achievements will not only enhance your storytelling but also show your passion for the club during interviews.
✨Tip Number 2
Practice your public speaking skills in front of friends or family. Engaging an audience is crucial for a tour guide, so the more comfortable you are speaking to groups, the better your chances of impressing at the interview.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've successfully managed large groups or dealt with challenging situations. This will demonstrate your ability to remain calm under pressure and provide excellent service.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours, especially weekends. Highlighting your willingness to adapt to the needs of the team can set you apart from other candidates.
We think you need these skills to ace Stadium Tour Guides
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Stadium Tour Guide. Familiarise yourself with the history of Manchester City FC and the key aspects of delivering engaging tours.
Tailor Your CV: Highlight your relevant experience in customer service, public speaking, and group management. Make sure to include any specific examples that demonstrate your storytelling skills and passion for football.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the club. Mention your understanding of the club's heritage and how you can contribute to providing an exceptional experience for guests.
Prepare for the Interview: If selected for an interview, be ready to discuss your experiences in managing groups and presenting to audiences. Prepare to share stories that highlight your ability to engage with diverse audiences and your knowledge of Manchester City FC.
How to prepare for a job interview at Manchester City Football Club
✨Show Your Passion for Football
Make sure to express your enthusiasm for football and specifically for Manchester City FC. Share personal experiences or stories that highlight your love for the game, as this will resonate with the interviewers and show that you are genuinely interested in the role.
✨Demonstrate Your Storytelling Skills
Since the role requires excellent storytelling abilities, prepare a short story or anecdote related to football or a memorable experience at a stadium. This will showcase your ability to engage an audience and make the interview more interactive.
✨Highlight Your Customer Service Experience
Be ready to discuss your previous roles in customer service, especially those involving group management. Provide examples of how you handled challenging situations or ensured a positive experience for guests, as this is crucial for the tour guide position.
✨Prepare for Group Presentations
Since you'll be presenting to large groups, practice speaking clearly and confidently. You might even want to rehearse a mini-tour presentation during the interview to demonstrate your capability in managing and engaging an audience effectively.
