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- Tasks: Manage hospitality allocations and optimise ticket distribution for exciting events.
- Company: Join the dynamic team at Manchester City Football Club.
- Benefits: Full-time role with opportunities for growth in a vibrant environment.
- Why this job: Be part of thrilling matches and live events while enhancing guest experiences.
- Qualifications: Strong communication skills and proficiency in Microsoft Office 365 required.
- Other info: Collaborative culture with a focus on equal opportunities for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Location: Manchester, GB
Work type: Full Time, Permanent.
As a Concierge Protocol Executive, you’ll manage and optimise hospitality and general admission allocations for MCFC and Co‑op Live, ensuring maximum utilisation and minimal wastage. You’ll also play a key role in supporting home matches and live events.
Responsibilities
- Allocation: Implement processes to release unused allocations promptly; manage ticket holding and distribution for each event in a timely and organised manner; support the business in developing ticketing strategies for key fixtures and events.
- Data Analysis: Conduct quarterly reviews of demand and usage, identifying patterns, trends, and efficiency opportunities.
- Process Design: Ensure full visibility of inventory usage and track usage to inform future decisions; establish guiding principles for internal allocations; encourage forward planning by departments to optimise inventory management.
- Stakeholder: Collaborate with Co‑op Live teams and other key internal departments.
- Guest Experience: Act as a liaison between internal allocations and the Protocol team to enhance business benefits.
- Event Ticketing Expertise: Maintain knowledge of current pricing models for Co‑op Live boxes including Etihad inventory; support departments in planning requests aligned with business objectives; reallocate unused tickets for internal rewards, staff incentives, supplier engagement, or sales opportunities.
Qualifications
- Excellent written and verbal communication skills.
- Strong interpersonal and communication skills, confident working with senior stakeholders.
- High-level IT proficiency, particularly in Microsoft Office 365.
- Strong administrative skills and organisational skills with meticulous attention to detail.
- Knowledge of multiple ticketing systems (GA, Co‑opLive, Links and Hospitality).
- Ability to manage competing priorities.
- Flexible, proactive, solution‑oriented approach.
- Team player with a collaborative, helpful and ‘can do’ attitude.
- Individual and team approach to work.
City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. Employment is subject to the provision of proof of eligibility to work in the UK. Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
Protocol Concierge Executive employer: Manchester City Football Club
Contact Detail:
Manchester City Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Protocol Concierge Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Manchester City Football Club. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with ticketing systems and data analysis. Bring it along to interviews to demonstrate your expertise.
✨Tip Number 3
Be proactive! If you see an event coming up, think about how you could optimise ticket allocations or enhance guest experiences. Share your ideas during interviews to show you're already thinking like a Protocol Concierge Executive.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at MCFC.
We think you need these skills to ace Protocol Concierge Executive
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role requires excellent written and verbal communication, make sure your application reflects this. Use clear, concise language and don’t shy away from showcasing your interpersonal skills. We want to see how you can connect with others!
Be Organised and Detail-Oriented: Highlight your strong administrative skills and attention to detail in your application. Mention any relevant experiences where you’ve successfully managed competing priorities or optimised processes. We love a candidate who can keep things running smoothly!
Demonstrate Your IT Proficiency: Make sure to mention your high-level IT skills, especially with Microsoft Office 365. If you have experience with ticketing systems like GA or Co-op Live, include that too! We’re looking for someone who can hit the ground running with tech.
Tailor Your Application to Us: Take the time to tailor your application specifically for the Protocol Concierge Executive role. Show us how your skills and experiences align with our needs at Manchester City Football Club. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Manchester City Football Club
✨Know Your Stuff
Make sure you’re familiar with Manchester City Football Club and Co-op Live. Understand their ticketing systems and how they manage hospitality allocations. This knowledge will show your genuine interest in the role and help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Protocol Concierge Executive, you'll be liaising with various stakeholders. Practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully communicated with senior stakeholders in the past to demonstrate your interpersonal skills.
✨Be Data Savvy
Brush up on your data analysis skills. Be ready to discuss how you would conduct reviews of demand and usage. Think of specific instances where you’ve identified trends or efficiencies in previous roles, as this will highlight your analytical capabilities.
✨Demonstrate Your Team Spirit
This role requires collaboration with different departments. Prepare to share examples of how you’ve worked effectively in a team setting. Highlight your proactive and solution-oriented approach, as well as your ability to manage competing priorities while keeping a positive attitude.