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For Companies At a Glance
- Tasks: Lead operations for the 1st Team and Academy, ensuring high-performance environments.
- Company: Join Manchester City Women, a top WSL football club with a rich history of success.
- Benefits: Enjoy a dynamic work culture, opportunities for growth, and the chance to impact players' lives.
- Why this job: Be part of a winning team that values diversity and fosters player development on and off the pitch.
- Qualifications: Significant experience in high-performance sports operations and excellent stakeholder management skills required.
- Other info: Applications close on 16/06/2025; make your mark in elite women's football!
The predicted salary is between 48000 - 84000 £ per year.
Closing Date of Applications – 16/06/2025
Our Story
Manchester City Women are a leading WSL football club initially founded in 1988. The team have enjoyed success in not only the WSL but also the Women’s FA Cup and Continental Tyres League Cup, while regularly competing in the UEFA Women’s Champions League. The team plays its home fixtures at Joie Stadium, a 7,000 capacity arena. The stadium sits on the wider Etihad Campus, which also encompasses the City Football Academy, a state-of-the-art training and development facility that houses its women’s, men’s and academy teams.
Our Winning Team
To achieve consistent high-performance on the pitch, it is essential that MCWFC 1st Team and Academy players and staff can work, train, and play in an inclusive environment that is psychologically safe. The focus of this role is to set the standards for the delivery of all operational services to the 1st Team and Academy, creating a high-performance environment at the training ground, match venues, tours and tournaments which is underpinned by world-class, performance driven operational delivery. Whilst also building and overseeing the delivery of an outstanding age-appropriate performance lifestyle and player support programme for 1st Team and Academy players.
Your Impact
- Lead the strategic delivery of the 1st Team and Academy Operations, working collaboratively with key internal stakeholders (Football, Performance Services, Security, Kit, Communications etc) and utilising external research and methodologies for elite sports performance to drive a world-class Operations Department, ensuring clear vision, aligned to Club and Company vision and strategic objectives.
- Design & develop a framework and age-appropriate curriculum for player induction and integration, identifying how to adapt elite performance best practice into a bespoke Man City Women’s and Girls approach, incorporating all elements of player experience and performance.
- Build a structure that enables the player support team to manage player and staff transitions across the academy and 1st Team that maximises the likelihood of adapting to and thriving in our environment and reaching peak performance on and off the pitch.
- Work with the Director of Football, Director of Performance Services and Head of Academy to embed and sustain cultures within our 1st Team and Academy, that values and respects diversity. In addition, lead regular ‘Heads of’ meetings to drive this culture across all staff within the 1st Team and Academy environments.
- Ensure compliance within Operations and Player Support, working closely with internal experts in Legal, Safeguarding, Finance and People Team to understand risk. Ensure plans are in place to mitigate risk, building in a clear governance structure to manage team compliance, allowing the 1st Team/Academy the capacity to perform at the highest level and focus on winning/development and maximising the Club’s value.
- Represent Manchester City, liaising with official organising bodies and partners such as the WPLL, FIFA, UEFA and the FA relating to our participation in relevant competitions.
- Develop mechanism that enables learning from external partners and experiences to be shared in other areas of Man City and across CFG Clubs, aligning processes, policies, and strategies to provide best in class service to all clubs and teams within the group.
Essential
- Significant experience delivering high performance sport operations at a senior level.
- Deep knowledge of the operational requirements of professional athletes and teams.
- Proven experience leading teams to deliver complex operational projects in a high performance sport environment.
- Excellent stakeholder management skills.
- Ability to think clearly in challenging, rapidly changing environments and find solutions to complex problems under pressure.
- Proven experience working with sports governing bodies at a senior level, influencing policy.
- Significant experience leading and driving positive culture within high performance sports teams.
- Proven influencing and negotiating skills.
Desirable
- Experience working within a professional football setting.
- Venue/Event management experience in professional/high performance sport.
MCWFC - Head of Operations & Player Support employer: Manchester City Football Club
Contact Detail:
Manchester City Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MCWFC - Head of Operations & Player Support
✨Tip Number 1
Familiarise yourself with Manchester City Women’s values and culture. Understanding the club's ethos will help you align your vision for operations and player support with their strategic objectives, making you a more attractive candidate.
✨Tip Number 2
Network with professionals in the sports industry, especially those who have experience in high-performance environments. Building relationships with key stakeholders can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Stay updated on the latest trends and methodologies in elite sports performance. Demonstrating your knowledge of current best practices during interviews can set you apart as a forward-thinking candidate.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully led operational projects in high-pressure situations. Being able to articulate your problem-solving skills and stakeholder management experience will be crucial in showcasing your fit for this role.
We think you need these skills to ace MCWFC - Head of Operations & Player Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Head of Operations & Player Support at MCWFC. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in high-performance sports operations. Emphasise your leadership roles, stakeholder management skills, and any experience with professional athletes or teams.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your passion for women's football and your understanding of the club's values. Mention specific examples of how you have driven positive culture and operational success in previous roles.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in high-performance environments.
How to prepare for a job interview at Manchester City Football Club
✨Research the Club's Values
Before your interview, make sure you understand Manchester City Women's values and mission. Familiarise yourself with their recent achievements and challenges. This will help you align your answers with their goals and demonstrate your genuine interest in the club.
✨Showcase Your Leadership Experience
Given the senior nature of this role, be prepared to discuss your previous leadership experiences in high-performance sports environments. Highlight specific examples where you've successfully led teams through complex operational projects and how you fostered a positive culture.
✨Prepare for Stakeholder Management Questions
Expect questions about your experience in managing various stakeholders. Be ready to provide examples of how you've effectively collaborated with different departments, such as performance services and communications, to achieve common objectives.
✨Demonstrate Problem-Solving Skills
The role requires thinking clearly under pressure. Prepare to discuss scenarios where you've faced challenges in a rapidly changing environment. Outline the steps you took to find solutions and how those decisions impacted the team's performance.
