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For Companies At a Glance
- Tasks: Provide top-notch IT support to global employees and troubleshoot technical issues.
- Company: Join a leading football organisation in Manchester with a passion for the game.
- Benefits: Enjoy private healthcare and an annual discretionary bonus.
- Why this job: Be part of a dynamic team supporting exciting events in the football world.
- Qualifications: 1-2 years in 1st Line Support and excellent customer service skills.
- Other info: Great opportunity for career growth in a vibrant environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading football organization in Manchester is seeking a Service Desk Analyst to provide high-quality technical support to global employees. This role involves managing help requests, troubleshooting technical issues related to desktop operating systems and mobile devices, and supporting events.
Candidates should have 1-2 years of experience in a 1st Line Support position with strong customer service skills.
The organization offers benefits like private healthcare and an annual discretionary bonus.
Global Service Desk Engineer - 1st Line IT Support in Manchester employer: Manchester City Football Club
Contact Detail:
Manchester City Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Service Desk Engineer - 1st Line IT Support in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the organisation on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to 1st Line Support. We should also be ready to showcase our troubleshooting skills with real-life examples.
✨Tip Number 3
Show off our customer service skills! During interviews, let’s share stories that highlight how we’ve gone above and beyond to help users in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in joining the team.
We think you need these skills to ace Global Service Desk Engineer - 1st Line IT Support in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line Support. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch technical support and how you can contribute to our team at the leading football organisation.
Showcase Relevant Experience: When detailing your past roles, focus on specific examples where you’ve successfully managed help requests or troubleshot issues. We love seeing real-life scenarios that demonstrate your problem-solving skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Manchester City Football Club
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop operating systems and mobile devices. Be ready to discuss common technical issues and how you would troubleshoot them. This will show that you're not just familiar with the tech, but that you can handle real-world problems.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with global employees, be prepared to share examples of how you've provided excellent customer service in the past. Think about specific situations where you turned a frustrated user into a satisfied one.
✨Research the Organisation
Familiarise yourself with the football organisation's values, culture, and recent events. This will help you tailor your answers and demonstrate your genuine interest in the role and the company. Plus, it gives you great talking points during the interview!
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice answering questions like, 'How would you handle a high-pressure situation with an upset employee?' This will help you articulate your thought process and approach to support.
