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- Tasks: Be the go-to person for fans, providing top-notch support via email, phone, and in-person.
- Company: Join a leading Premier League football club with a passion for fan engagement.
- Benefits: Gain valuable experience in a dynamic environment with potential for permanent roles.
- Other info: Fast-paced role with opportunities for growth in the sports industry.
- Why this job: Elevate the fan experience and be part of the excitement in the world of football.
- Qualifications: Customer service experience and excellent communication skills are a must.
The predicted salary is between 28800 - 43200 £ per year.
A leading Premier League football club is seeking a Fan Support Co-ordinator to be the first point of contact for supporters. The role involves delivering excellent service across various channels like email, telephone, and in-person.
Candidates should have at least one year of customer sales or service experience, excellent communication skills and a strong fan-focused mindset. This is a fast-paced role primarily on an initial fixed-term basis with potential for permanent opportunities.
Fan Support & Ticketing Specialist – Elevate the Fan Experience employer: Manchester City Football Club
Contact Detail:
Manchester City Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fan Support & Ticketing Specialist – Elevate the Fan Experience
✨Tip Number 1
Get to know the club inside out! Research their history, values, and recent news. This will not only help you in interviews but also show your genuine passion for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for fans, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Fan Support & Ticketing Specialist – Elevate the Fan Experience
Some tips for your application 🫡
Show Your Passion for Football: When you're writing your application, let your love for the game shine through! Mention any experiences you have as a fan or how you've engaged with football in your life. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the fan experience.
Highlight Your Customer Service Skills: Make sure to showcase your customer service experience clearly. Whether it's handling inquiries over the phone or face-to-face, we want to know how you've gone above and beyond to help customers. Use specific examples to illustrate your skills and how they relate to this role.
Tailor Your Application: Don't just send out the same application everywhere! Take the time to tailor your CV and cover letter to this specific role. Mention the key responsibilities from the job description and explain how your background makes you a perfect fit. We appreciate when candidates take the extra step!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, you'll find all the details you need about the role and our club there!
How to prepare for a job interview at Manchester City Football Club
✨Know Your Club Inside Out
Before the interview, make sure you research the football club thoroughly. Understand its history, values, and recent achievements. This will not only show your passion for the club but also help you answer questions about how you can enhance the fan experience.
✨Showcase Your Customer Service Skills
Prepare examples from your previous customer service roles where you went above and beyond for a customer. Highlight your communication skills and how you handled challenging situations. This will demonstrate your ability to deliver excellent service across various channels.
✨Practice Common Interview Questions
Anticipate questions related to fan support and ticketing. Think about how you would handle specific scenarios, like dealing with an upset fan or managing ticket sales during a busy match day. Practising these responses will help you feel more confident during the interview.
✨Emphasise Your Fan-Focused Mindset
Make it clear that you understand the importance of the fan experience. Share your own experiences as a fan and how they shape your approach to customer service. This personal touch can set you apart and show that you genuinely care about the supporters.