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- Tasks: Support the Access Manager in enhancing the matchday experience for disabled supporters.
- Company: Join Manchester City Football Club, a leading football club committed to inclusivity.
- Benefits: Enjoy 26 days annual leave, private healthcare, and lifestyle discounts.
- Why this job: Make a real impact on accessibility while working in a vibrant sports environment.
- Qualifications: Experience in customer service and knowledge of disability legislation is preferred.
- Other info: Flexible hours required, including evenings and weekends.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Accessibility Coordinator role at Manchester City Football Club.
Location: Manchester, GB
Opening Date: 27 Aug 2025
Full Time / Part Time: Full Time
Contract Type: Permanent
Closing Date of Applications: 5 September 2025
Overview
As an Accessibility Coordinator you will pro-actively support the Access Manager in delivering the day-to-day sales and supporter service operation (matchday and non-matchdays) across all available customer channels both face to face and through other club channels. This role involves evening and weekend work, with preferred days Tuesday to Saturday.
Your Impact
- Awareness of existing legislation including the Equality Act 2010, accessible stadia guidance (e.g. CAFE and UEFA Access for All and the UK Accessible Stadia) and new legislation and good practice guidance.
- Deliver a telephone service to resolve queries and manage issues for all enquiries associated with the Club’s disabled supporters.
- Develop and maintain all aspects of the Club’s relationship with the Disabled Supporters Association (DSA) for matchday service and ticketing matters.
- Liaise with other Club Access Managers and encourage the sharing of good practice solutions to enhance the matchday experience for disabled supporters both at the Etihad Stadium, Academy Stadium and opposing club’s stadia.
- Support the Access Manager with the liaison between the Club and its disabled supporters and their associations or groups.
What we are looking for
- Experience in a relevant customer sales and/or service role.
- Flexibility in working hours and shift patterns. Availability across all Men’s Etihad Stadium fixtures, as well as some MCWFC and EDS matches at the Joie Stadium.
- Awareness of disability legislation and ensuring the stadium and Club premises are accessible, with appropriate facilities and services for disabled spectators, visitors, staff, and players on both match and non-match days.
- Knowledge and understanding of customer sales & service processes and procedures.
- Knowledge and use of CRM systems.
- Ideally a Safeguarding Certification or experience/training (not essential).
Benefits
As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a Simply Health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.
Equal Opportunity
City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
Employment is subject to the provision of proof of eligibility to work in the UK. DBS checks may be required for UK-based CFG roles.
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service
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Accessibility Coordinator employer: Manchester City Football Club
Contact Detail:
Manchester City Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accessibility Coordinator
✨Tip Number 1
Familiarise yourself with the Equality Act 2010 and accessible stadia guidelines. Understanding these regulations will not only help you in the role but also demonstrate your commitment to accessibility during any discussions with the hiring team.
✨Tip Number 2
Network with professionals in the accessibility field, especially those who have experience working with sports clubs. Engaging with them can provide insights into best practices and may even lead to referrals or recommendations for the position.
✨Tip Number 3
Be prepared to discuss your customer service experience in detail. Think of specific examples where you've successfully resolved issues or improved service, particularly in relation to supporting disabled individuals or groups.
✨Tip Number 4
Show your enthusiasm for Manchester City Football Club and its commitment to inclusivity. Research recent initiatives or programmes they’ve implemented for disabled supporters, and be ready to share your thoughts on how you could contribute to these efforts.
We think you need these skills to ace Accessibility Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Accessibility Coordinator position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or sales roles, particularly those involving accessibility or support for disabled individuals. Use specific examples to demonstrate your impact in these areas.
Showcase Knowledge of Legislation: Mention your awareness of disability legislation, such as the Equality Act 2010, and any relevant guidelines. This will show your understanding of the legal framework surrounding accessibility, which is crucial for this role.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your genuine interest in working for Manchester City Football Club. Share why you are passionate about improving accessibility for disabled supporters and how you can contribute to the team.
How to prepare for a job interview at Manchester City Football Club
✨Know Your Legislation
Familiarise yourself with the Equality Act 2010 and accessible stadia guidance. Being able to discuss these topics confidently will show your understanding of the legal framework surrounding accessibility.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills, especially in handling queries and resolving issues. This role is all about supporting disabled supporters, so showcasing empathy and problem-solving abilities is key.
✨Show Flexibility
Be ready to discuss your availability for evening and weekend work. The club values flexibility, so emphasising your willingness to adapt to different shift patterns can set you apart from other candidates.
✨Engage with the Disabled Supporters Association
Research the Disabled Supporters Association and be prepared to talk about how you would maintain and develop relationships with them. Showing that you understand their needs and how to enhance their matchday experience will demonstrate your commitment to the role.