b Overview /b p As a Visitor Services Supervisor you will provide visible shift leadership across Medlock Square, ensuring welcoming and well-organised experiences for visitors, guests and Fans. You will coordinate deployment in response to demand and events, while upholding inclusive, high-quality service standards. This role works closely with the Visitor Services Manager and Assistants to support a growing destination. You will help maintain safe visitor movement and handle enquiries, escalating issues when needed. Join a collaborative team shaping an accessible campus experience for attendees of stadium tours, events and fixtures. /p b Pay / Benefits /b ul li 26 days’ annual leave plus a day off for your birthday /li li private healthcare and dental cover /li li annual discretionary bonus /li li Health Cash Plan /li li pension and life assurance /li li free on-site parking and meals /li /ul b Responsibilities /b ul li Provide visible shift leadership across designated service points and welcome areas /li li Ensure colleagues, equipment and information are ready and coordinate deployment in response to demand, queues and events /li li Set professional, welcoming and inclusive service standards and handle enquiries about tickets, directions, attractions and campus information /li li Act as the first operational escalation point for complaints, service disruption and complex visitor needs /li li Maintain safe and orderly visitor movement and support reasonable adjustments /li li Record significant incidents and follow-up actions clearly /li li Brief and support Visitor Services Assistants with updates, guidance and on-the-job development /li li Complete operational checklists, handovers and contribute to debriefs and continuous improvements /li /ul b Key requirements /b ul li Experience in customer service, guest services, hospitality or public-facing environments /li li Experience coordinating or supervising colleagues during shifts or busy periods /li li Clear communication, organization and practical problem-solving /li li Ability to make sound decisions and stay calm when priorities change /li li Commitment to inclusive, accessible and high-quality visitor service /li li Ability to use digital systems and follow procedures /li /ul ul li clear communication /li li organized approach /li li practical problem-solving /li li calm under pressure /li li digital systems usage /li li adherence to operational procedures /li /ul
Visitor Services Supervisor employer: Manchester City FC
City Football Group is an exceptional employer, offering a vibrant work culture in Manchester that prioritises employee well-being and development. With benefits such as 26 days of annual leave, private healthcare, and access to sports and leisure clubs, employees are supported both personally and professionally. The company fosters a collaborative environment where your contributions to the People Programme can lead to meaningful change, ensuring you grow alongside the organisation until October 2027 and beyond.
