At a Glance
- Tasks: Lead commercial performance of visitor attractions and enhance customer experiences.
- Company: Join a vibrant team at Manchester City, shaping unforgettable visitor journeys.
- Benefits: Enjoy 26 days annual leave, private healthcare, and a birthday day off!
- Other info: Dynamic role with opportunities for career advancement and collaboration.
- Why this job: Make a real impact on visitor experiences while driving revenue growth.
- Qualifications: Experience in commercial operations and a passion for customer service.
The predicted salary is between 37800 - 46200 £ per year.
In this role you will lead the commercial performance of Manchester City’s Visitor Attractions, shaping secondary-spend activities across souvenir photography, guidebooks and vending. You’ll partner with Hotel, F B, Conferences Events, Product, Sales and Marketing to create seamless, bookable customer journeys and drive revenue while delivering an outstanding visitor experience. You’ll oversee the souvenir photography operation, supplier relationships and sales initiatives, turning insights into measurable commercial outcomes. This is a cross-functional, impact-driven role within the Medlock Square destination.
Pay / Benefits
- 26 days’ annual leave + birthday day off
- private healthcare and dental cover
- annual discretionary bonus
- Health Cash Plan
- pension and life assurance
- free on-site parking
Responsibilities
- Own secondary-spend performance across souvenir photography, guidebooks and vending
- Develop practical plans against targets and monitor sales, conversion and spend per visitor
- Use customer and operational insight to identify opportunities to improve commercial return
- Act as commercial link between Visitor Attractions and other teams (Hotel, F B, Conferences and Events, Product, Sales, Marketing) across Medlock Square
- Coordinate cross-selling, referrals and bundled propositions to create bookable journeys across channels
- Lead the souvenir photography operation and team, manage suppliers, support guidebook and sales initiatives
- Provide reporting, forecasting and commercial insight to inform decisions
- Balance revenue performance with high-quality service to shape visitor experience and future operations
Key requirements
- Experience in commercial operations, retail, visitor attractions or a customer-focused sales environment
- Experience leading and supporting a team to deliver sales and customer-service outcomes
- Direct experience of sales, upselling, customer conversion and secondary-spend activity
- Ability to contribute commercial insight to product development and improve customer propositions
- Experience managing budgets, P L performance or commercial targets with numerical/sales data
- Clear communication, organisation and stakeholder-management skills and ability to coordinate cross-functional initiatives and external suppliers
- Clear communication
- Organisation
- Stakeholder-management
- Budgeting and P L management
- Sales analytics and forecasting
- Reporting and data-driven insight
Visitor Attractions Commercial Operations Manager employer: Manchester City FC
City Football Group is an exceptional employer, offering a vibrant work culture in Manchester that prioritises employee well-being and development. With benefits such as 26 days of annual leave, private healthcare, and access to sports and leisure clubs, employees are supported both personally and professionally. The company fosters a collaborative environment where your contributions to the People Programme can lead to meaningful change, ensuring you grow alongside the organisation until October 2027 and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Attractions Commercial Operations Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Visitor Attractions Commercial Operations Manager at Manchester City FC!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Manchester City FC or be willing to refer you for that Visitor Attractions Commercial Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Manchester City FC who’s on the lookout for their next Visitor Attractions Commercial Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Visitor Attractions Commercial Operations Manager role at Manchester City FC!
We think you need these skills to ace Visitor Attractions Commercial Operations Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Manchester City FC. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Manchester City FC
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Manchester City FC. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
