b Overview /b p In this role you will lead the commercial performance of Manchester City’s Visitor Attractions, shaping secondary-spend activities across souvenir photography, guidebooks and vending. You’ll partner with Hotel, F B, Conferences Events, Product, Sales and Marketing to create seamless, bookable customer journeys and drive revenue while delivering an outstanding visitor experience. You’ll oversee the souvenir photography operation, supplier relationships and sales initiatives, turning insights into measurable commercial outcomes. This is a cross-functional, impact-driven role within the Medlock Square destination. /p b Pay / Benefits /b ul li 26 days’ annual leave + birthday day off /li li private healthcare and dental cover /li li annual discretionary bonus /li li Health Cash Plan /li li pension and life assurance /li li free on-site parking /li /ul b Responsibilities /b ul li Own secondary-spend performance across souvenir photography, guidebooks and vending /li li Develop practical plans against targets and monitor sales, conversion and spend per visitor /li li Use customer and operational insight to identify opportunities to improve commercial return /li li Act as commercial link between Visitor Attractions and other teams (Hotel, F B, Conferences and Events, Product, Sales, Marketing) across Medlock Square /li li Coordinate cross-selling, referrals and bundled propositions to create bookable journeys across channels /li li Lead the souvenir photography operation and team, manage suppliers, support guidebook and sales initiatives /li li Provide reporting, forecasting and commercial insight to inform decisions /li li Balance revenue performance with high-quality service to shape visitor experience and future operations /li /ul b Key requirements /b ul li Experience in commercial operations, retail, visitor attractions or a customer-focused sales environment /li li Experience leading and supporting a team to deliver sales and customer-service outcomes /li li Direct experience of sales, upselling, customer conversion and secondary-spend activity /li li Ability to contribute commercial insight to product development and improve customer propositions /li li Experience managing budgets, P L performance or commercial targets with numerical/sales data /li li Clear communication, organisation and stakeholder-management skills and ability to coordinate cross-functional initiatives and external suppliers /li /ul ul li Clear communication /li li Organisation /li li Stakeholder-management /li li Budgeting and P L management /li li Sales analytics and forecasting /li li Reporting and data-driven insight /li /ul
Visitor Attractions Commercial Operations Manager employer: Manchester City FC
City Football Group is an exceptional employer, offering a vibrant work culture in Manchester that prioritises employee well-being and development. With benefits such as 26 days of annual leave, private healthcare, and access to sports and leisure clubs, employees are supported both personally and professionally. The company fosters a collaborative environment where your contributions to the People Programme can lead to meaningful change, ensuring you grow alongside the organisation until October 2027 and beyond.
