At a Glance
- Tasks: Support first team operations and player welfare for Manchester City Women.
- Company: Join a leading women's football club with a strong community focus.
- Benefits: Enjoy 26 days annual leave, private healthcare, and flexible working.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on players' experiences and support their journeys.
- Qualifications: Experience in elite sport operations and excellent organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
Based in Manchester, this permanent full-time role supports the smooth delivery of first team operations and player support for Manchester City Women. You will help create a responsive, well-organised and player-centred environment, coordinating the practical detail around football activity while supporting players and their families throughout their journey with the Club.
Who We Are
Manchester City Women is a team driven by ambition, belief and a desire to keep pushing the game forward. Founded in 1988 and relaunched in 2014, we have grown into a consistent force in the women’s game, competing at the highest level in the UK and Europe. Progress, performance and pride sit at the heart of everything we do. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. Together, we are building what comes next, the City way.
The Role
Reporting to the Head of First Team Operations for MCWFC, you will manage a broad range of activity that underpins the football programme, while helping to develop a personalised and proactive player-support service. Your work will have a direct impact on how effectively players, families and staff experience the Club day to day.
You will take operational ownership of designated home and away fixtures, domestic and international travel, training and team logistics. This includes coordinating transport, accommodation and matchday requirements, anticipating changing needs, working with suppliers and resolving issues so activity is delivered safely, smoothly and to agreed Club and competition standards.
Alongside this, you will coordinate player onboarding and transition, relocation, administration, compliance and lifestyle support, acting as a trusted point of contact for players and their families. You will work across Club departments and with the wider multidisciplinary team to support family engagement, team activities, accurate records and appropriate safeguarding, welfare and security processes, escalating significant concerns when needed.
What You’ll Bring
- Experience delivering personalised operational or individual support services within elite sport, a high-performance environment or another complex setting.
- Proven ability to take ownership of operational activity and coordinate delivery across multiple internal and external stakeholders.
- Excellent organisation and planning skills, with the ability to manage competing priorities, anticipate requirements and adapt to change.
- Experience coordinating complex domestic and international travel, matchday activity or related logistics.
- Accurate administrative skills and attention to detail, including maintaining records and working to defined processes and deadlines.
- Clear and effective interpersonal and communication skills, with sound judgement, discretion and cultural sensitivity when supporting players, families and colleagues.
Why Choose Us
Working at Manchester City Women means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work.
As part of our team, you will receive 26 days’ annual leave plus a day off for your birthday, private healthcare and dental cover, and an annual discretionary bonus. You will also have access to a Health Cash Plan, Employee Assistance Programme with 24/7 GP support, and a company pension and life assurance. Manchester-based employees also benefit from free on-site parking, complimentary breakfast and lunch, and access to a range of sports and leisure clubs. You can enjoy a range of additional benefits, including cycle to work, Give As You Earn, discounted match tickets, savings in the City Store, a free City+ subscription, stadium tour discounts, and wider retail and lifestyle offers.
How to Apply
If this role sounds like it is for you, we would love to hear from you. To apply, please submit your application via our careers site by 20 September. We encourage you to apply as soon as you can.
We work with a select group of agency partners and do not accept unsolicited applications. Any CVs submitted without prior agreement will be treated as a direct application.
Equal Opportunities
City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. If you require reasonable adjustments or any support throughout the process, please contact hiring@cityfootball.com and we will be happy to help.
All CFG recruitment communications originate from @cityfootball.com email addresses. If you receive communications from Gmail, Outlook.com or other personal email services claiming to represent CFG, please verify with the hiring team. Employment is subject to the provision of proof of eligibility to work in the UK. Due to our safeguarding promise, all UK-based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
MCWFC First Team Operations and Player Support Manager in Manchester employer: Manchester City FC
City Football Group is an exceptional employer, offering a vibrant work culture in Manchester that prioritises employee well-being and development. With benefits such as 26 days of annual leave, private healthcare, and access to sports and leisure clubs, employees are supported both personally and professionally. The company fosters a collaborative environment where your contributions to the People Programme can lead to meaningful change, ensuring you grow alongside the organisation until October 2027 and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land MCWFC First Team Operations and Player Support Manager in Manchester
✨Get Involved in Local Sports Communities
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✨Visit Sports Job Fairs
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We think you need these skills to ace MCWFC First Team Operations and Player Support Manager in Manchester
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Manchester City FC aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Manchester City FC
✨Highlight Your Passion for Sports
When chatting with Manchester City FC, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
