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- Tasks: Lead the Outreach Team to reduce rough sleeping and develop prevention activities.
- Company: Join Manchester City Council and make a difference in your community.
- Benefits: Generous holiday allowance, pension scheme, and learning opportunities.
- Why this job: Be a change-maker and support those at risk of homelessness.
- Qualifications: Experience in leading customer-focused teams, preferably in homelessness or housing.
- Other info: Inclusive culture welcoming diverse applicants with strong support networks.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Rough Sleeping Support Service Team Leader
Manchester City Council is seeking a Rough Sleeping Support Service Team Leader. This role will lead the Outreach Team and help reduce rough sleeping in the City and develop prevention activity across partners and stakeholders.
Working Hours: 35 hours per week, Monday to Friday with a rotating shift pattern. Early: 06:00 – 13:30; Day: 09:00 – 16:30; Evening: 13:00 – 20:30.
Contract Type: Full‑Time, Temporary (12 months)
Additional Payments: 6.7% Flexibility Payment
Closing Date: 10 September 2025
Interview Method: In Person
DBS Clearance: This post is subject to DBS clearance. Appointable candidates will be required to apply for an Enhanced DBS check. Information provided will be dealt with confidentially and in accordance with the DBS Code of Practice. Our policy on the Employment of Ex-Offenders is available upon request.
Responsibilities
- The Outreach Team is a busy, customer‑focussed service supporting people who are facing many challenges. The role includes leading on reducing rough sleeping in the City and developing prevention activity across partners and stakeholders.
- Establish a culture of “can do” and develop the service into a front‑facing team of ambassadors for the Council while helping to reduce costs for the City.
- Lead the Outreach Team and help embed culture change across the service.
- Work with managers, staff and external partners and people who are at risk of homelessness to find the best solutions for their circumstances and to prevent homelessness where possible.
- Make strong decisions in a pressured environment.
Requirements and Experience
- Experience leading a frontline, customer‑focussed service or team, preferably in homelessness or housing.
- Ability to collaborate with managers, staff and external partners to support people at risk of homelessness and to prevent homelessness.
- Strong decision‑making and resilience in challenging situations.
Requirements and Checks
- Right to work in the UK (visa sponsorship is not available).
- References from current and previous employers.
- Proof of qualifications relevant to the role.
- DBS check where applicable.
- Proof of Manchester residency where required.
- Police vetting and BPSS clearance may be required for some roles.
- Driving licence if required for the role.
Inclusive Culture and Support
- We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian and Minority Ethnic communities, Disabled people and young people.
- Disability Confident Employer with workplace adjustments and support networks.
Benefits
- Generous holiday allowance: up to 26 days per year plus bank holidays, increasing to 31 days after five years of local government service. Additional leave purchase option.
- Pension: Enrolment in the Local Government Pension Scheme with life cover.
- Enhanced parental and carers leave.
- Perks and discounts through MCR+ including other benefits.
- Learning and development opportunities and comprehensive onboarding.
- Volunteering leave (up to 3 days pro‑rata).
Applications and Contact
For more information about the role or adjustments, email jobs@manchester.gov.uk.
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Rough Sleeping Support Service Team Leader employer: Manchester City Council
Contact Detail:
Manchester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rough Sleeping Support Service Team Leader
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with professionals on LinkedIn. The more people you know, the better your chances of landing that role.
✨Tip Number 2
Prepare for those interviews! Research the Manchester City Council's initiatives on homelessness and think about how your experience aligns with their goals. Show them you’re not just another candidate, but someone who genuinely cares.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Rough Sleeping Support Service Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in leading customer-focused services, especially in homelessness or housing. We want to see how your skills align with the role of Rough Sleeping Support Service Team Leader!
Showcase Your Decision-Making Skills: In your written application, emphasise your ability to make strong decisions in pressured environments. Share examples that demonstrate your resilience and problem-solving skills, as these are key for this role.
Highlight Collaboration Experience: We love teamwork! Make sure to mention any past experiences where you collaborated with managers, staff, and external partners. This will show us that you can effectively support people at risk of homelessness.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Manchester City Council
✨Know Your Stuff
Make sure you understand the role of a Rough Sleeping Support Service Team Leader. Familiarise yourself with the challenges faced by rough sleepers and the strategies used to combat homelessness. This will show your passion and commitment to the cause.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or project, especially in a customer-focused environment. Highlight how you made strong decisions under pressure and how you fostered a positive team culture.
✨Collaborate and Communicate
Think about how you can work effectively with various stakeholders, including external partners. Be ready to discuss your approach to collaboration and how you’ve built relationships in previous roles to support those at risk of homelessness.
✨Be Ready for Scenario Questions
Expect questions that put you in challenging situations related to homelessness. Prepare to demonstrate your decision-making process and resilience. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
