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- Tasks: Support students on their journey to school and ensure a safe, positive experience.
- Company: Join Manchester City Council's Home to School Transport team.
- Benefits: Flexible hours, paid training days, and a supportive work environment.
- Why this job: Make a difference in children's lives while developing your communication and problem-solving skills.
- Qualifications: Great communication and customer service skills; teamwork and planning abilities are essential.
- Other info: Entry-level role with opportunities for personal growth and support for diverse backgrounds.
Working Hours: 16 Hours per week (3.2hrs per day split morning/afternoon)
Contract Type: Term time / Permanent
Closing Date: 10 April 2026
Interview Method: In Person (Face to Face)
Interview Date: From April 17th 2026
Previous unsuccessful applicants need not apply
This role is subject to
- Legal right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.
- Proof of Manchester Residency: to check if you fall under the Manchester City Council boundary please visit – https://www.gov.uk/find-local-council
- DBS (Disclosure and Barring Service) clearance: this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.
You Will
- Support passengers in their care for the duration of the journey to and from a place of education;
- Address behavioural instances by where passengers could become distressed, disruptive, or dangerous to fellow passengers;
- Report instances of driver behaviour or performance that do not meet the required standards;
- Diffuse situations where a parent/carer is unhappy with the service their child is receiving;
- Work with the driver to safely drop off a child when the parent/carer does not appear to be at home to welcome the child;
- Be confident in the use of any technology supplied by the Home to School Transport Team, such as smartphones and use this in line with Council policy.
Hours Of Work
This appointment will be on the basis of a contracted 16 hour working week term time only. Your normal working week is 3.2 hours per day, Monday – Friday, with the ability to work flexibly depending on the needs of the service. This is term time only. You are contracted for 38 weeks per year plus an additional 35 hours to attend 5 paid training days per year (dates pre-confirmed as early as possible).
The Team – Home to School Transport
The Council has a duty to promote the use of sustainable travel and transport between home and school. This includes promoting healthy, sustainable and safe travel solutions; actively engaging and promoting good outcomes for all children; supporting children and young people to attend school regularly; working in partnership with parents and carers to support them with their legal responsibility to ensure that their children attend school; and promoting independent travelling for children and young people wherever possible, taking account of their age and needs.
Contact
Should you have any questions about the role, please contact Sally Egginton-Khan on sally.egginton@manchester.gov.uk
We Are Looking For People With
- Great communication skills, the ability to adapt different styles to suit the audience and situation.
- Customer service skills to meet demanding customer needs.
- Good planning and organising skills to provide work on time, to the required standard and capable of planning a range of simple tasks.
- You should be confident solving problems and making decisions with the ability to interpret rules/guidelines and know when something needs to be referred to your manager.
- Good literacy and numeracy skills and the ability to work as a team; a commitment and ability to work with colleagues and managers across boundaries to deliver service excellence.
Requirements for Guaranteed Interview Scheme
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
Accessibility
As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.
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Passenger Assistant employer: Manchester City Council
Contact Detail:
Manchester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Assistant
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Passenger Assistant and think about how your skills match up. This will help you shine during the interview.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Show your passion for supporting children and families! During the interview, share any relevant experiences that highlight your communication and teamwork skills. Let them see your enthusiasm!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds!
We think you need these skills to ace Passenger Assistant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting passengers shine through. We want to see that you genuinely care about making a difference in children's lives during their journeys to and from school.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. We’re looking for great communication and customer service skills, so don’t be shy about showcasing those!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Manchester City Council
✨Know Your Role
Familiarise yourself with the responsibilities of a Passenger Assistant. Understand how to support passengers, address behavioural incidents, and report driver performance issues. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since great communication is key for this position, prepare examples of how you've effectively communicated in past roles. Think about times when you've diffused a difficult situation or provided excellent customer service. This will demonstrate your ability to handle the demands of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Practice responding to situations where you might need to manage a distressed passenger or deal with an unhappy parent. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Teamwork and Problem-Solving
Highlight your teamwork skills and your ability to solve problems on the spot. Share specific examples of how you've worked with others to achieve a common goal or resolved an issue effectively. This will show that you can collaborate well with drivers and other team members.