Service Development Co-ordinator in Manchester

Working Hours: 35 Hours Per Week

Contract Type: Full-Time, Permanent

Closing Date: 11.59pm, 04 October 2026

Interview Method: Face to Face

Legal Right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.

This role is subject to:

• 2 References - where possible we require 3 years' history.

The Visitor Information Manager plays a vital role in achieving Manchester City Council's ambition to deliver excellent customer service, support the city's visitor economy and promote Manchester as a welcoming, vibrant destination. Based within Manchester Central Library, one of the city's leading cultural attractions, the role provides operational leadership for the Visitor Information Centre, ensuring residents, visitors and tourists receive a high-quality, knowledgeable and professional service.

The post directly contributes to service success by:

• Leading and developing staff
• Strengthening partnerships with tourism and cultural organisations
• Driving commercial and retail opportunities
• Continually improving the visitor experience

By ensuring the Visitor Information Centre remains a trusted gateway to Manchester, the role helps enhance the city's reputation, supports economic growth, generates income opportunities and connects people with the rich cultural, leisure and heritage offer available across the city.

Essential requirements for the role:

• Proven staff line management experience in a retail or tourism related environment.
• Flexibility to work unsocial hours, including weekends and evenings to meet the needs of the service.
• Experience and understanding of delivering excellent customer service.
• Excellent digital and ICT skills across a range of packages, knowledge of their use in the development of service areas.

Desirable requirements that would be beneficial in this role:

• Experience of working with partners to enhance the service.
• Experience of library stock management and associated systems.

Working for Manchester City Council is a chance to make a real difference in a diverse city that leads change and improves lives. Whether you’re supporting communities or improving public services, you’ll help create opportunities and shape a better future for everyone.

Creating an Inclusive Team at Manchester City Council:

Manchester City Council values equality and works to provide a fair and inclusive environment for a workforce that is as diverse as the communities it serves. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council.

We guarantee assessments for applicants who meet the recruiting panel's minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care.
• If you consider yourself to be disabled or if you have a long-term condition.
• Have you completed the GM Elevate (Leadership Development) Programme or any MCC positive action programmes?

We’re a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email [email protected].