Response Officer in Manchester

Working hours: 35 Hours Per Week, Shift working including early, late and night shifts.

Contract type: Permanent.

Working Style: On Site.

Additional payments: 20% Flexibility Payment.

Closing date: 2 October 2026.

Interview method: In Person.

Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.

This Role is Subject to:

• Legal right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.
• 2 References - where possible we require 3 years' history.
• Medical Clearance - Pre-placement health assessment.
• Driving Licence – The successful candidate must always hold a full valid driving licence as you will be required to drive a vehicle adhering to council regulations.
• DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013).

Use of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience.

CATEC (Community Alarm Technology Enabled Care) offer a monitor and response service to over 4,900 vulnerable people citywide, the technology we provide aims to keep people in their own homes to help them maintain their independence.

We support families and carers and work closely with stakeholders such as NHS hospital and community teams, care agencies and teams within Adult Social Care.

As a Response Officer, you’ll help citizens maintain independence in their own homes, supported by a collaborative, caring team. The Response Officers work on a 24-hour rota including early, late and night shifts, weekends 365 days a year 24 hours a day.

The role of Response Officer is a dual role made up of call handling in a busy control room and responding in person to support our citizens in their own homes who have usually fallen, updating records by using different IT systems, decision making and installing some TEC devices in people’s homes.

The control room manages approximately 25,000 calls per month, generated through activations from various Technology Enabled Care (TEC) devices. These calls are received and triaged by Response Officers using a digital call handling platform. For this aspect of the role, candidates must demonstrate confidence in navigating multiple web-based systems, possess strong multitasking abilities, and be capable of making timely decisions in a fast-paced and dynamic environment.

The successful candidates will enjoy working as part of a team and display a willingness to learn and develop new and existing skills.

Benefits we offer:

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service.
• A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your newborn or support your family during critical life events.
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+.
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive.
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do.
• Up to 3 days volunteering leave - Give back to the community with three days pro-rata of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council: At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process: Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.

Guaranteed Assessment Scheme: We guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans.
• Current or former care leavers.
• Have a disability or long-term condition.

When You Join Us: We’re a Disability Confident Employer, offering a workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.

What we will need from you if you’re successful: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other relevant information: We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment.