Metrics Officer in Manchester

Metrics Officer

Join to apply for the Metrics Officer role at Manchester City Council.

Working Hours: 35 Hours Per Week
Contract Type: Permanent, Full-time
Closing Date: 23 January 2026

Job Overview

The Metrics officer role is part of the performance team and will provide high quality information from interrogating various data sources to gain insights for the Performance Manager and other internal stakeholders. The production of reports is a fundamental part of the role and having the ability to use various systems is essential. Working on various projects with the Performance Manager to improve the service delivery, you will have the opportunity to be involved in a rapidly developing service.

Responsibilities

• Assisting reablement service in the running of business‑critical systems
• Monthly reporting of performance
• Monitoring of performance metrics
• Completion of monthly dashboards
• Maintaining, cleansing and quality assurance of service data
• Report design in third‑party systems
• Supporting the development of service standards & processes
• Proficient knowledge of Microsoft Office package (Word, Excel, Outlook, PowerPoint & Teams)
• Supporting users with MS Office 365

Essential Requirements

• Communication Skills: Ability to communicate clearly, concisely, accurately and in ways that promote understanding.
• Analytical Skills: Ability to absorb, understand and quickly assimilate moderately complex information and concepts and compare information from a number of different sources. Ability to identify patterns and trends that may impact on decisions with skills to identify risks and any assumptions made.
• IT Skills: Skills to use ICT systems to obtain and analyse data and present it effectively through a variety of ICT channels.
• Planning and Organising Skills: Demonstrate the ability to organise multiple tasks in the most effective way, and allocate time and energy according to task complexity and priority.
• Problem Solving and Decision Making Skills: Ability to analyse situations, diagnose problems, identify the key issues, establish and evaluate alternative courses of action and produce a logical, practical and acceptable solution.
• Creative Skills: Ability to think creatively and provide innovative solutions to problems. Has ability to develop new approaches to finding solutions outside of existing parameters.

Desirable Requirements

The ideal candidate for this role should possess adaptability, intuition, and strong analytical skills. You should thrive in situations where time‑sensitive reporting is essential. At times, you will need to introduce new processes and procedures to different teams. Effective communication is key, as you will interact with stakeholders of varying technical expertise, requiring clear and concise articulation. A process‑oriented mindset is crucial. The ability to perform under the pressure of tight deadlines is essential. Adeptly gathering correct information is a fundamental aspect of the position. Proficiency in Office 365 is a must, alongside a readiness to swiftly grasp new systems.

Benefits

• Generous holiday allowance – Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension – You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three‑times your salary as a lump sum.
• Enhanced parental and carers leave – Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks – Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow – We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member – We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave – Give back to the community with three days pro‑rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the \”Accessibility tools\” button at the top of our careers page. This tool offers features like text‑to‑speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme

We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long‑term condition

We’re a Disability Confident Employer, Offering

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability‑friendly.

Contact For an informal discussion, please contact the hiring manager, Victoria Rotchford, at 07931 800568 or victoria.rotchford@manchester.gov.uk to arrange a convenient time to discuss the role.

Right to Work In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Pre‑Employment Checks

• Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK.
• References: We’ll require references from your current and previous employer(s).
• Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
• Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
• Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.
• Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information.
• Driving Licence: If the role requires driving, we’ll need evidence of your valid driving licence.

Other Relevant Information We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

AI, Privacy, and Information

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

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