This is an apprenticeship role and has additional requirements:
You must already have the right to work in the UK for the full duration of the apprenticeship. You must also have lived in the UK, Ireland, the British Overseas Territories, or the Crown Dependencies (Channel Islands and Isle of Man) for the previous three years. Please note that we are unable to provide visa sponsorship for this role.
This role is open to Manchester residents only
Use the Council Finder to check your local authority is Manchester. Applicants outside of Manchester will be rejected.
This role is an apprenticeship role, and the successful applicant will be required to undertake a course of study leading to the Level 4 Revenues and Benefits Welfare Practitioner. This apprenticeship will take approximately 18 months to complete.
Please note: As part of this apprenticeship, you may be required to undertake English and/or Maths learning where this is relevant to the apprenticeship standard, the role requirements, or your existing qualifications. Applicants should be willing to complete any required learning and assessment as part of the apprenticeship programme.
- Provide an accurate, efficient and prompt assessment service for a range of benefits, using a range of bespoke ICT systems to carry out the role. You will communicate effectively with residents, landlords and colleagues to create the best outcome for our residents.
- Ensure a “whole service approach” is taken, working closely with colleagues in other parts of the service to ensure correct liability and to prevent recovery action where appropriate.
- Learn, understand and apply complex guidance and procedures in relation to benefits claim processing, and maintain and update this knowledge.
- Take ownership and responsibility for own casework and assist and support colleagues and teams within the unit where directed.
- BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.
About the Candidate
Please note that applicants who already hold a qualification at Level 4 Revenues and Welfare Practitioner or above, or a closely related subject, may not be eligible for apprenticeship funding. Eligibility will be assessed on a case-by-case basis in line with apprenticeship funding rules and guidance from the training provider
We would love to hear from you if you are interested in starting or developing a career in the Council in the Benefits Service.
- You can communicate our regulations and decisions clearly to customers and key contacts, so they can understand and act on it
- You can analyse our guidance, and the information the customer has sent to us, and make informed decisions
- You can manage competing priorities and deliver work withing agreed timescales
For guidance on how to write your personal statement, please visit How to Apply - Manchester City Council.
You may use AI to support your application, but all examples must be your own and based on real experience. Applications may be withdrawn if content is misleading or presents someone else's experience as your own. Internal candidates may also face disciplinary action.
Guaranteed Assessment Scheme
Support and Adjustments
About Us
Working for Manchester City Council is a chance to make a real difference in a diverse city. You’ll help improve lives and support our local communities. Working together, we can create better public services for everyone.
Benefits we offer
- Up to 26 days’ annual leave, rising to 31 days after five years’ service
- Buy up to two extra weeks’ leave
- Up to 3 days’ volunteering leave
- A 35-hour work week for full-time roles
- We review pay each year and recognise three trade unions
- A defined benefit pension scheme
- Enhanced parental and carers leave
- Employee discounts and perks
Learn more at Careers - Manchester City Council
Our commitment to inclusion
At Manchester City Council, we're dedicated to creating a workplace that fully reflects the diversity of our local communities. We actively encourage applications from people of all ages and backgrounds and are particularly keen to hear from applicants from ethnic minority communities and disabled people, who remain underrepresented in parts of our workforce.
GM Elevate Programme
If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'Personal Statement' section or 'Supporting Statement' section of your application.
Accessible Formats:
Use ReciteMe through the "Accessibility tools" button at the top of our careers page. It has tools such as text-to-speech, language translations, and adjustable text size and colour.
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