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- Tasks: Provide software support and manage upgrades in a dynamic ICT Department.
- Company: Local government organisation focused on community service and innovation.
- Benefits: Generous annual leave, local government pension scheme, and flexible work hours.
- Why this job: Join a supportive team and make a difference in your community.
- Qualifications: ITIL Foundation qualification and strong communication skills required.
- Other info: Permanent role with 35 hours a week and opportunities for growth.
The predicted salary is between 28800 - 42000 £ per year.
A local government organization is looking for an Application Support Analyst to deliver software support and manage upgrades within the ICT Department. The ideal candidate must have an ITIL Foundation qualification and be able to communicate effectively with various stakeholders.
The position offers a permanent role with 35 hours a week and includes benefits like generous annual leave and a local government pension scheme. Applications are encouraged from candidates with technical ICT skills and flexibility in work hours.
Application Support Analyst — ITIL‑Certified, CAB Upgrades in Manchester employer: Manchester City Council
Contact Detail:
Manchester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst — ITIL‑Certified, CAB Upgrades in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the local government or ICT sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your ITIL knowledge and be ready to discuss how you've handled software support and upgrades in the past. We want you to shine!
✨Tip Number 3
Show off your communication skills! Practice explaining technical concepts in simple terms, as you'll need to engage with various stakeholders. Remember, clarity is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Application Support Analyst — ITIL‑Certified, CAB Upgrades in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your ITIL Foundation qualification and any relevant technical ICT skills. We want to see how your experience aligns with the role of Application Support Analyst, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role and how you can effectively communicate with various stakeholders. Let us know what makes you tick!
Showcase Your Flexibility: Since the job mentions flexibility in work hours, make sure to mention your availability and willingness to adapt. We appreciate candidates who can be flexible and meet the needs of our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Manchester City Council
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL Foundation knowledge. Be ready to discuss how ITIL principles can be applied in real-world scenarios, especially in software support and upgrades. This will show that you not only have the qualification but also understand its practical implications.
✨Communicate Like a Pro
Since you'll be dealing with various stakeholders, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical users. This will demonstrate your ability to bridge the gap between tech and non-tech teams.
✨Show Off Your Technical Skills
Prepare to discuss your technical ICT skills in detail. Bring examples of past experiences where you've solved problems or managed upgrades. Highlight any specific software or tools you've worked with that are relevant to the role.
✨Flexibility is Key
Be ready to talk about your flexibility regarding work hours. Local government roles often require adaptability, so share instances where you've adjusted your schedule to meet project needs or stakeholder demands. This will show you're a team player who can handle the dynamic nature of the job.
