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For Companies At a Glance
- Tasks: Support various software packages and deliver excellent customer service.
- Company: Join a forward-thinking ICT department in local government.
- Benefits: Enjoy up to 26 days annual leave, pension scheme, and discounts.
- Why this job: Make a difference by resolving issues and enhancing user experience.
- Qualifications: ITIL Foundation qualified with strong ICT skills and communication abilities.
- Other info: Flexible working hours with opportunities for learning and development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Application Support Analyst in the ICT Service Operations area of the ICT Department. This role supports a wide range of software packages, prioritises tasks, and ensures excellent customer service. The position is permanent, 35 hours per week, and interviews will be conducted in person. Closing date: 11.59pm, 9 February 2026.
Key Responsibilities
- Deliver support for various software packages
- Prioritise tasks to resolve issues and provide excellent customer service
- Communicate effectively, both verbally and in writing, with technical and non‑technical stakeholders
- Oversee software upgrades and manage changes via the CAB process
- Provide out‑of‑hours cover as part of a rota
- Participate in Post‑Incident Reviews and liaise with ICT services to ensure system developments are tested appropriately
Ideal Candidate
- Qualified to ITIL Foundation
- Technical ICT skills gained from recent experience in an ICT environment
- Ability to support and learn multiple software platforms, including MRI Revenues and Benefits (Academy), CivicaPay, NEC DM and manage upgrades via the CAB process
- Strong communication skills, able to engage with staff, other IT teams, and third‑party suppliers in both technical and non‑technical terms
- Able to attend CAB meetings to explain technical questions on upgrades or changes that require outages
- Participate in Post‑Incident Reviews to explain major outages and the resolution process
- Be able to work flexibly according to the needs of the team and business areas, including working on a rota basis to provide out‑of‑hours cover
Requirements
- Right to work in the UK before commencement of employment – no eligibility for sponsorship under the Skilled Worker route
- Three references with a 3‑year history if possible
- Baseline Personnel Security Standard (BPSS) clearance
- Evidence of ITIL Foundation qualification
Benefits
- Up to 26 days annual leave per year plus bank holidays (31 days after five years of local government service)
- UK local government pension scheme, including life cover of three‑times salary as a lump sum
- Enhanced parental and carers leave
- Discounts on weekly shop, holidays, cycle‑to‑work, free flu jabs and eye tests, and more
- Learning and development opportunities, including workshops, training sessions and apprenticeships
- Inclusive workplace with support for disabled staff and neuro‑diversity staff networks
- Up to 3 days volunteering leave (pro‑rate of paid volunteering leave)
Additional Information
We’re a Disability Confident Employer and a Disability Confident Employer, offering a workplace adjustment hub and strong commitment to accessibility. For more information about the role or any adjustments, email jobs@manchester.gov.uk.
Application Support Analyst in Manchester employer: Manchester City Council
Contact Detail:
Manchester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Manchester
✨Tip Number 1
Get to know the company and its culture before your interview. Research their values and recent projects, so you can show how you fit in and contribute to their goals.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with both technical and non-technical folks, make sure you can explain complex ideas simply and clearly.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences. Be ready to discuss how you've handled software issues or customer service challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the team.
We think you need these skills to ace Application Support Analyst in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Application Support Analyst. We want to see how you can deliver support for software packages and provide excellent customer service.
Show Off Your Communication Skills: Since this role involves communicating with both technical and non-technical stakeholders, be sure to showcase your ability to explain complex concepts in simple terms. We love clear and effective communication!
Highlight Relevant Experience: If you've got experience with software like MRI Revenues and Benefits or CivicaPay, make it known! We’re looking for candidates who can hit the ground running, so any relevant experience will definitely give you an edge.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Manchester City Council
✨Know Your Software
Familiarise yourself with the software packages mentioned in the job description, like MRI Revenues and Benefits and CivicaPay. Be ready to discuss your experience with these tools and how you've supported them in previous roles.
✨Master the ITIL Basics
Since the role requires an ITIL Foundation qualification, brush up on ITIL principles and processes. Be prepared to explain how you’ve applied ITIL practices in real-world scenarios, especially in managing upgrades and changes.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to communicate effectively with both technical and non-technical stakeholders, so think of examples where you’ve successfully done this in the past.
✨Show Flexibility and Team Spirit
Highlight your ability to work flexibly and as part of a team. Share experiences where you’ve adapted to changing priorities or worked out-of-hours to support your team, demonstrating your commitment to excellent customer service.
