Housing Management Officer

Join to apply for the Housing Management Officer role at Manchester City Council

Working Hours: 35 Hours per week
Contract Type: Full-Time, Permanent
Additional Payments: Essential Car User Allowance
Closing Date: 31 October 2025
Closing time: 11.59pm
Interview Method: In Person (Face to Face)

Key Responsibilities

• Provide effective housing management services and maintain high standards of accommodation for homeless households.
• Collaborate with tenants and their support workers to address housing-related matters constructively.
• Work proactively within the team to support service goals and improve outcomes.
• Share relevant information with colleagues and services to support referral assessments.
• Monitor tenant compliance with occupancy agreements, house rules, and court orders, and take timely action when necessary.
• Manage and maximise the collection of rent, utility charges, and other fees; maintain accurate records and report regularly to the Deputy Team Leader.
• Track Housing Benefit claims and liaise with support workers and Manchester Revenue and Benefits Unit to ensure tenants receive appropriate guidance.
• Oversee tenancy processes including initiation, management, and termination, and administer Notices to Quit as required.
• Support tenants and their support workers in tenancy-related planning and decision-making.
• Coordinate day-to-day repairs, prioritise re-lets, and manage the upkeep of furnishings in consultation with the team and partner services.
• Promote tenant inclusion, empowerment, and participation in service delivery and community engagement.
• Champion equality, diversity, and accessibility in all aspects of service provision.
• Collaborate with internal teams and external agencies to ensure cohesive support planning and service delivery.
• Welcome new tenants and complete the letting process when required.
• Maintain clear, professional, and auditable records in line with City Council procedures and financial regulations (training provided).
• Ensure the health and safety of service users, colleagues, and yourself by adhering to established procedures and managing risks effectively.
• Contribute to service promotion and performance monitoring.
• Provide timely and accurate performance reports to the Deputy Team Leader.
• Engage in personal development and take full advantage of supervision and training opportunities.
• Uphold City Council policies and actively participate in service improvement initiatives.

For an informal discussion about the role, please contact Claire Stansfield at 07940 701663 or claire.stansfield@manchester.gov.uk to arrange a convenient time.

Experience

We would love to hear from you if you have experience of:

• An understanding of the causes and effects of homelessness, and the problems faced by homeless people
• Ability to work jointly and co-operatively with support workers, service users and other agencies in order to address occupancy issues and help plan support provision.
• Experience of working with homeless people or working with other vulnerable groups or working in a residential setting.
• An accountable and responsible team member able to organise, prioritise, take the initiative, work unsupervised and make informed decisions.
• Ability to read, interpret, explain and implement various policies, initiatives and legislation.
• Willingness to comply with City Council policies, including Equal Opportunities Policy, Dignity at Work Policy and No Smoking Policy.
• Must comply with Manchester City Council’s service standards including the Staff Appearance standard and promote customer service or quality initiatives
• Must consent to and apply for an enhanced DBS check

The experience below would be beneficial but is not essential:

• Ability to collate information and data into reports to assist the team’s performance management.
• Basic Information Technology skills. A basic standard of numeracy, consistent with the ability to calculate rent account balances for example.

Benefits We Offer

• Generous holiday allowance: Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension: You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave: Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your newborn or support your family during critical life events.
• Brilliant perks: Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow: We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member: We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave: Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.
• Creating an Inclusive Team at Manchester City Council: At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
• Support During the Process:
  • Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
  • Accessible Formats: Our ReciteMe tool can be accessed through the \”Accessibility tools\” button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme

We guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition
• If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme

If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application.

When You Join Us

We’re a Disability Confident Employer, Offering

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

What we will need from you if you’re successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Pre-Employment Checks

• Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK.
• References: We’ll request references from your current and previous employer(s).
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
• Driving Licence: If the role requires driving, we’ll need evidence of your valid driving licence.

Other Relevant Information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.