Business Support Officer - Direct Payments Audit Team

Working hours: 17.5 hours per week, working pattern is negotiable.

Contract type: Permanent.

Closing date: 11.59pm, 15 July 2025.

Interview method: in person.

This Role Is Subject To:

• 2 references - where possible, we require 3 years' history.
• Proof of Manchester Residency - Roles at Grade 1 to 3, traineeships, or apprenticeships will initially only be advertised to Manchester residents and internal candidates.
• BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks.
• DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013).

The Direct Payments Audit Team is part of Corporate Finance and has a key role to play in supporting Adult Services and vulnerable citizens who are in receipt of Direct Payments for their Social Care needs.

The role holder will work as part of the Direct Payments Audit team and provide administrative support contributing to a high quality customer care across the teams. If you share Manchester's clear ambitions in delivering high quality services for the residents of the city, we want to hear from you.

The role holder will communicate with Manchester City Council colleagues and customers, efficiently undertaking administrative duties and promoting good quality customer care principles. Responding to queries from a wide range of people including social workers, customers, colleagues and external organisations.

Providing general administrative support for the team including but not limited to; maintaining ICT systems and paper records to a high standard, investigate and challenge conflicting information, raise purchase orders, organise and distribute documents, review financial documents and receipts, respond to queries in a timely and professional manner.

If you're successful you'll join a team of dedicated professionals committed to delivering excellent customer care to support Adults to promote their independence.

We're looking for effective communicators, able to build good working relationships and deliver professional customer care. Applicants must be able to prioritise their workloads to ensure tasks are completed with accuracy and timeliness.

We invite candidates with confidence to take a proactive approach to resolving queries in conjunction with given guidelines and processes. Your administrative skills, organised approach to maintaining accurate records, and ability to use ICT systems and software packages will enable you to excel in this role.

Candidates will need attention to detail and good numeracy skills to carry out effective monitoring and review of financial records.

Flexible hybrid working arrangements are currently in place, this will involve a combination of home and office based working. This will involve a minimum of two days per week in the office and some home working. Full on the job training will be provided.

Benefits We Offer:

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service.
• A buzzing pension - You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options.
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out.
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive.
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do.
• Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave.

Creating an Inclusive Team at Manchester City Council:

At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process:

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page.

Guaranteed Assessment Scheme Requirements:

We guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans.
• Current or former care leavers.
• Have a disability or long-term condition.

When You Join Us:

We're a Disability Confident Employer, Offering a workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.

What we will need from you if you're successful:

• Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK.
• References: We'll require references from your current and previous employer(s).
• Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary.
• Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.

Other Relevant Information:

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment.