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- Tasks: Lead a team to deliver exceptional service and improve operations.
- Company: Join Manchester City Council, a vibrant local authority driving change in the community.
- Benefits: Enjoy generous holidays, a buzzing pension, and fantastic perks like discounts and training opportunities.
- Why this job: Make a real impact in a diverse city while developing your leadership skills.
- Qualifications: A Level 3 Business Administration qualification or willingness to achieve one within 2 years.
- Other info: Flexible working hours with a part-time contract, perfect for students.
Working Hours: 17.5 Hours Per Week (Wednesday 3.5 hours, Thursday 7 hrs and Friday 7hrs)
Contract Type: Part-Time, Permanent
Closing Date: 01 July 2025
Closing time: 11.59pm
Interview Method
This role is subject to –
2 References – where possible we require 3 years\’ history.
DBS (Disclosure and Barring Service) clearance – this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.
Qualification – A Level 3 Business Administration qualification or willingness to achieve one within 2 years.
- Lead and manage a team, ensuring they are motivated, trained, and equipped to deliver exceptional service.
- Oversee day-to-day operations, including assigning tasks, monitoring performance, and addressing any issues that arise.
- Coordinate with other departments to ensure seamless operations and effective communication.
- Improve team efficiency, productivity, and customer satisfaction by analysing your team’s performance and identifying areas for improvement
- Provide support and guidance to team members, helping them to develop their skills and reach their full potential.
An exciting opportunity has arisen within the Growth and Development Directorate for a highly motivated and experienced Business Support Team Leader Lead L1 Grade 5 to directly line manage a team within Manchester Adult Education. We are seeking a dynamic and results-oriented Business Support Team Leader to oversee and manage our team of Business Support professionals within an Adult Education Centre.
An individual with excellent communication skills, who can demonstrate effective communication with individuals at all levels, both written and verbal.
An Individual who can build and maintain strong relationships with colleagues, tutors, and external organisations.
The ideal candidate will have a proven track record of leading and motivating teams, excellent communication skills, and a strong understanding of business operations.
For an informal discussion, please contact the hiring manager, Rosina Edwards, at 07814086080 and rosina.edwards@manchester.gov.uk to arrange a convenient time to discuss the role.
We’re the local council for one of the UK’s most vibrant and diverse cities.
Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.
Our Manchester Is Our Vision For a Fairer, Greener, And Healthier City – a Vision Shaped By The People Of Manchester. It Guides Everything We Do At The Council And Is Brought To Life Through The Our Manchester Behaviours
- We take time to listen and understand
- We work together and trust each other
- We show that we value our differences and treat each other fairly
- We ‘own it’ and we’re not afraid to try new things
- We’re proud and passionate about Manchester
Benefits We Offer
- Generous holiday allowance – Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
- A buzzing pension – You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
- Enhanced parental and carers leave – Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
- Brilliant perks – Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
- Learn and grow – We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
- A Good Employment Charter member – We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
- Up to 3 days volunteering leave – Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.
Creating an Inclusive Team at Manchester City Council
At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
Support During the Process
- Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
- Accessible Formats: Our ReciteMe tool can be accessed through the \”Accessibility tools\” button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.
Guaranteed Assessment Scheme
Requirements
We guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below:
- Members of the Armed Forces members or veterans
- Current or former care leavers
- Have a disability or long-term condition
When You Join Us
We’re a Disability Confident Employer, Offering
- A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
- Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
- A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.
For more information about the role or any adjustments, email jobs@manchester.gov.uk.
What we will need from you if you’re successful
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement ofemployment.This is not arole we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.
Pre-Employment Checks
Required
If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for. As a guide, these checks may include:
- Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role.
- References: We’ll require references from your current and previous employer(s).
- Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
- Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
- Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
- Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.
- Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information
- Driving Licence: If the role requires driving, we’ll need evidence of your valid driving licence.
These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.
Other Relevant Information
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
For more information about the role, please ensure that you read the role profile attached.
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Business Support Lead Level 1 employer: Manchester City Council
Contact Detail:
Manchester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Lead Level 1
✨Tip Number 1
Familiarise yourself with the Our Manchester behaviours mentioned in the job description. Demonstrating how you embody these values during your interview can set you apart from other candidates.
✨Tip Number 2
Reach out to the hiring manager, Rosina Edwards, for an informal chat about the role. This not only shows your enthusiasm but also gives you insights that could help tailor your approach during the interview.
✨Tip Number 3
Prepare examples of how you've successfully led and motivated teams in the past. Highlighting specific achievements will demonstrate your capability to manage and improve team performance effectively.
✨Tip Number 4
Research Manchester City Council's initiatives and projects. Being knowledgeable about their current goals and challenges will allow you to discuss how you can contribute to their mission during the interview.
We think you need these skills to ace Business Support Lead Level 1
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business administration and team management. Use specific examples that demonstrate your ability to lead and motivate a team, as well as your understanding of business operations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention how your skills align with the job requirements, particularly your communication skills and experience in improving team efficiency.
Highlight Relevant Qualifications: Clearly state your Level 3 Business Administration qualification or your willingness to achieve one within two years. This is crucial as it’s a requirement for the position.
Prepare for References: Since the role requires references from the last three years, ensure you have these lined up. Choose referees who can speak positively about your leadership and teamwork abilities.
How to prepare for a job interview at Manchester City Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Business Support Lead. Be prepared to discuss how your experience aligns with leading and managing a team, as well as overseeing day-to-day operations.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, be ready to provide examples of how you've effectively communicated with team members and other departments in the past. Highlight any experiences where you built strong relationships or resolved conflicts.
✨Demonstrate Leadership Experience
Prepare to discuss your previous leadership roles and how you motivated and developed your team. Share specific examples of how you improved team efficiency and customer satisfaction, as these are key aspects of the position.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the organisation. Inquire about the team's current challenges or how success is measured in this position. This demonstrates your proactive approach and genuine interest in contributing to the team.
