Director of Operations & Development

We are looking for an enthusiastic and motivated ‘self-starter’ to join our team as Development Operations Manager. This is a crucial role in income growth for the organisation, responsible for prospect research and structured pipeline management for our fundraisers; managing the Orchestra’s supporter database, Beacon, and the data it holds; gift processing and stewardship; and information management.

If this role is for you, you will be a driven, highly organised and efficient individual and have a meticulous approach to data management, ensuring data quality and accuracy to help Manchester Camerata achieve its goals. You don’t have to have a classical music background for this position. We just want someone who is passionate about the impact of music and how it can transform lives.

• Prospect research and pipeline management: You’ll create streamlined research processes to build tailored prospect pools for fundraisers, producing brief research profiles, gift capacity and propensity assessments, and network maps. You will coordinate deeper prospect research and mapping with an external consultancy company if required. You’ll work closely with fundraisers to manage their prospect pipelines and suggest engagement strategies to progress gift acquisition. You’ll conduct due diligence in compliance with our internal Due Diligence Policy and external regulations.
• Database and information management: Following the establishment of a brand new CRM system, Beacon, in 2024, you will ensure data is stored in a structured way, is appropriate and accurate, and is effectively utilised to drive performance and support the development and delivery of the orchestra’s strategic objectives. You will be responsible for supporting colleagues’ effective use of the system with your data and database knowledge and expertise. You will undertake data interrogation and analysis to support and maximise the work of the fundraising team. You will support the preparation of funding applications and reports to donors and funders with reliable data that demonstrates the orchestra’s impact. You will hold responsibility for data flow between systems (for e.g. our finance system, Xero and our new CRM). You will manage regular processes including the effective import and export of data from our systems. To ensure data integrity, you’ll undertake data development, enrichment and cleaning projects, and find ways to improve system usage to ensure the highest quality data is available. You’ll ensure the organisation adheres to GDPR and privacy regulations and keep abreast of changes to regulations. You’ll champion the effective use of data insight to support a data-driven approach.
• Gift processing and stewardship: You will be responsible for robust and accurate philanthropic income processing for transactions made by supporters. You’ll support fundraising colleagues/our CEO to ensure donors are thanked promptly and appropriately. You’ll ensure Gift Aid and other regulatory requirements are met for all transactions.
• Other: You will maintain up-to-date knowledge of system/market developments to support the identification of opportunities that will improve controls, efficiency and automation. You will carry out other such duties as may be required from time-to-time by the CEO, Head of Funding Partnerships, Head of Philanthropy or Head of Communications and Marketing.