Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, provide financial guidance, and manage transactions.
- Company: Join Manchester Building Society, a member-owned mutual focused on community.
- Benefits: Competitive salary, bonus scheme, pension contributions, and generous leave.
- Why this job: Make a real difference in people's financial lives while building relationships.
- Qualifications: Great people skills, proactive mindset, and team player attitude.
- Other info: Enjoy a supportive environment with opportunities for personal growth.
The predicted salary is between 28800 - 42000 £ per year.
Overview
Join to apply for the Customer Adviser role at Manchester Building Society. We are opening our first Manchester branch as part of the Newcastle Building Society Group, providing savings, mortgages and financial guidance with personal service on the high street.
As a Customer Adviser, you will engage with customers daily, listen to their financial needs and goals, and help them with face-to-face guidance and services.
Responsibilities
- Open and set up tills and prepare the branch for the day
- Manage customer appointments and process transactions at the counter
- Assist with opening savings accounts and cash handling (cashing up and closing at day end)
- Deliver an outstanding customer experience with face-to-face financial guidance
- Work closely with branch colleagues to meet customer needs
- Support community engagement and local relationship building
Hours
The role is 35 hours per week, Monday – Friday between 7.30am – 6.30pm, plus Saturdays on a rota between 8.30am – 1.30pm.
About you
- Being great with people and able to build relationships is essential
- Proactive, resilient and growth-focused mindset
- Strong listening skills and the ability to empathise
- Natural team player who supports colleagues to deliver an outstanding customer experience
- Experience in driving sales and delivering great outcomes for customers is valuable, even if you haven\\\’t worked in financial services before
About us
The main purpose of our branches is to provide reputable savings and mortgage accounts, underpinned by solid financial advice for local communities. We are a member-owned mutual and aim to reflect the diverse communities we serve, offering a welcoming place for everyone.
What you get in return
- Competitive annual salary based on above-market pay scales
- Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
Work/Life Balance
- A 35-hour weekly contract
- 25 days’ annual leave + bank holidays (rises to 30 with length of service)
- The option to buy and sell up to 5 days’ holiday
- Above statutory family leave entitlement – 3 months full pay, 3 months half pay
Health and Wellbeing
- Health cash plan through a Medicash scheme
- Employee assistance programme
- Free onsite gym at our Cobalt head office and discounted gym access
- Two paid volunteering days each year
- Cycle to work scheme
Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. If adjustments are needed, please discuss with your Recruiter for this vacancy at sarah.smith@newcastle.co.uk
#J-18808-Ljbffr
Customer Adviser employer: Manchester Building Society
Contact Detail:
Manchester Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Adviser
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Manchester Building Society. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Customer Adviser, you'll be engaging with customers daily. Role-play common scenarios with friends or family to boost your confidence. The more comfortable you are, the better you'll perform in real-life situations.
✨Tip Number 3
Show off your listening skills! During the interview, make sure to listen carefully to the questions and respond thoughtfully. This will demonstrate your ability to empathise and understand customer needs, which is key for the role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role. Plus, it’s super easy to do!
We think you need these skills to ace Customer Adviser
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application: Make sure to customise your application to highlight your skills and experiences that are relevant to the Customer Adviser role. Mention specific examples of how you've engaged with customers or built relationships in the past.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our team. Avoid jargon and focus on what matters most.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Manchester Building Society
✨Know the Company Inside Out
Before your interview, take some time to research Manchester Building Society and its values. Understand their mission to provide financial guidance and how they engage with the community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Adviser, you'll be interacting with customers daily. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. Highlight your strong listening skills and ability to empathise, as these are crucial for delivering outstanding customer service.
✨Prepare for Role-Specific Scenarios
Think about common scenarios you might face in the role, such as handling cash transactions or assisting customers with opening savings accounts. Be ready to discuss how you'd approach these situations, demonstrating your proactive mindset and problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the branch's community engagement initiatives or how they support employee development. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.