At a Glance
- Tasks: Engage with customers, provide financial guidance, and manage transactions.
- Company: Join Manchester Building Society, a member-owned mutual focused on community.
- Benefits: Competitive salary, bonus scheme, pension contributions, and generous leave.
- Other info: Enjoy a supportive environment with opportunities for personal growth.
- Why this job: Make a real difference in people's financial lives while building relationships.
- Qualifications: Great people skills, proactive mindset, and team player attitude.
The predicted salary is between 28800 - 42000 £ per year.
Overview
Join to apply for the Customer Adviser role at Manchester Building Society. We are opening our first Manchester branch as part of the Newcastle Building Society Group, providing savings, mortgages and financial guidance with personal service on the high street.
As a Customer Adviser, you will engage with customers daily, listen to their financial needs and goals, and help them with face-to-face guidance and services.
Responsibilities
- Open and set up tills and prepare the branch for the day
- Manage customer appointments and process transactions at the counter
- Assist with opening savings accounts and cash handling (cashing up and closing at day end)
- Deliver an outstanding customer experience with face-to-face financial guidance
- Work closely with branch colleagues to meet customer needs
- Support community engagement and local relationship building
Hours
The role is 35 hours per week, Monday – Friday between 7.30am – 6.30pm, plus Saturdays on a rota between 8.30am – 1.30pm.
About you
- Being great with people and able to build relationships is essential
- Proactive, resilient and growth-focused mindset
- Strong listening skills and the ability to empathise
- Natural team player who supports colleagues to deliver an outstanding customer experience
- Experience in driving sales and delivering great outcomes for customers is valuable, even if you haven\\\'t worked in financial services before
About us
The main purpose of our branches is to provide reputable savings and mortgage accounts, underpinned by solid financial advice for local communities. We are a member-owned mutual and aim to reflect the diverse communities we serve, offering a welcoming place for everyone.
What you get in return
- Competitive annual salary based on above-market pay scales
- Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
Work/Life Balance
- A 35-hour weekly contract
- 25 days’ annual leave + bank holidays (rises to 30 with length of service)
- The option to buy and sell up to 5 days’ holiday
- Above statutory family leave entitlement - 3 months full pay, 3 months half pay
Health and Wellbeing
- Health cash plan through a Medicash scheme
- Employee assistance programme
- Free onsite gym at our Cobalt head office and discounted gym access
- Two paid volunteering days each year
- Cycle to work scheme
Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. If adjustments are needed, please discuss with your Recruiter for this vacancy at sarah.smith@newcastle.co.uk
Customer Adviser in Manchester employer: Manchester Building Society
Manchester Building Society is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With competitive salaries, generous leave policies, and a commitment to community engagement, employees can thrive both personally and professionally in our new Manchester branch. Join us to make a meaningful impact while enjoying a range of benefits, including a corporate bonus scheme and access to financial advisers.
Contact Details:
Manchester Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Adviser in Manchester
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We think you need these skills to ace Customer Adviser in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
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How to prepare for a job interview at Manchester Building Society
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Manchester Building Society.
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✨Network with Industry Professionals
Before your interview, reach out to current or former Manchester Building Society employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
