At a Glance
- Tasks: Create inspiring workplace environments and lead customer service excellence.
- Company: Join OCS, a diverse and inclusive employer focused on community and collaboration.
- Benefits: Training provided, supportive culture, and opportunities for personal growth.
- Other info: Dynamic role with a focus on safety and community engagement.
- Why this job: Make a real impact on workplace culture and enhance user experiences.
- Qualifications: Strong communication skills and ability to manage multiple stakeholders.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Days of working: Monday – Friday 08:00 – 16:30pm
Are you passionate about creating exceptional workplace environments that inspire productivity, well-being, and community? Join OCS as a Workplace Experience Lead, where you’ll be the face of the Government Property Agency (GPA) across the North, curating a seamless and engaging experience for all building users. In this dynamic role, you’ll lead customer service excellence, coordinate operational support, and champion a culture of collaboration and care, ensuring every touchpoint reflects the values of both OCS and GPA.
Key Responsibilities
- Build deep, trusting relationships with GPA colleagues and customers, acting as the main point of contact and ensuring personalised service.
- Maintain a safe, clean, and welcoming office environment, including meeting room management, signage, and floor presence.
- Take ownership of customer issues, coordinate with service suppliers, and ensure quality control across all touchpoints.
- Lead initiatives that foster community, collaboration, and a positive workplace culture aligned with GPA and OCS values.
- Support emergency evacuation procedures and provide first-line technical fixes, escalating unresolved issues appropriately.
Qualifications
- Must have Right to Work in the UK and willingness to undertake a DBS and security clearance.
- Proven ability to manage multiple stakeholders and deliver exceptional service in public sector or commercial settings.
- Excellent verbal and written communication skills, with the ability to operate in a highly confidential environment.
- High-level proficiency in Microsoft Office and digital communication platforms; basic AV troubleshooting skills.
- First Aid (EFAW minimum) – training provided.
- IOSH – training provided.
Desirable
- Bachelor’s degree or equivalent.
- Soft Services or Operations background.
- Prior experience in facilities, hospitality, or real estate operations.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability or age.
Workplace Experience Lead employer: Manchester Arndale
At OCS, we pride ourselves on being an exceptional employer that values the well-being and growth of our employees. As a Workplace Experience Lead, you will thrive in a supportive and collaborative environment, where your contributions directly enhance workplace culture and community engagement. With opportunities for professional development and a commitment to inclusivity, OCS offers a rewarding career path in the heart of the North, ensuring every day is meaningful and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Lead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Manchester Arndale. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Manchester Arndale
Don't be shy about reaching out to Manchester Arndale directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Workplace Experience Lead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Manchester Arndale and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Manchester Arndale
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
