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- Tasks: Ensure guest safety and provide top-notch customer service at Legoland.
- Company: Join OCS, a leading facilities management company with a diverse team.
- Benefits: Flexible hours, professional development, and a vibrant work environment.
- Why this job: Perfect for aspiring police officers or those interested in law enforcement careers.
- Qualifications: Must have an active SIA license and excellent customer service skills.
- Other info: Dynamic role with opportunities for career progression and teamwork.
The predicted salary is between 12 - 16 £ per hour.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
This is a fixed term contract, starting from Feb or March 2026 until December 2026. You will be given a minimum of 5 hours per week; however, as per your availability, we can offer part-time, full-time and/or weekend work. You will be a part of the team which plays a pivotal role in ensuring guests' safety and enjoyment for millions of guests at Legoland. We promote a proactive and diverse culture delivering great customer service to all our guests whilst ensuring the safety of our guests, staff and assets at the Resort!
The day to day you will consist of being part of a response team patrolling the Resort, interacting with guests, checking bags and personal searches, back-of-house patrols, incident and crowd management, asset transfers and being a part of an amazing team. The role is great for aspiring Police officers or those looking for a career in law enforcement. The Security team at Legoland Resort also work closely with the local authorities to carry out various operations whilst keeping everyone’s safety at the forefront of our business. This can be a fast-paced and active role which also means working outside on the Island like no other.
Main Responsibilities
- Provide a high level of customer service to our guests, in line with company values ensuring that our targets are being met. This requires professionalism during every aspect of the role.
- To practice Conflict Management successfully across the Resort, resolving issues whilst ensuring the safety of all guests, staff and protection of all of the Resorts assets.
- Carrying out bag checks, personal searches, patrols and being vigilant at all times. Guest interaction is very important and world class customer service as per given training.
- Interact with guests and ensure any issues are resolved to the best of your ability.
- Patrol the Resort being vigilant for any threats to the safety of the Resort.
We are looking for
- Excellent customer service skills to communicate in an effective and positive manner with all customers and colleagues.
- Must have an active and in date SIA license (Door supervisor level).
- High level of motivation both self and in a team.
- Proficient in English language.
- Team Player and ability to work independently.
- Lead and uphold required standards in moments of conflict or violence and deliver good results.
- Interpersonal and relationship building skills within team and networking with other employees at the resort.
- Good interpersonal skills with the ability to talk to all types of guests.
- Problem solving and decision-making techniques.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Seasonal Security Officer in Windsor employer: Manchester Arndale
Contact Detail:
Manchester Arndale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Security Officer in Windsor
✨Tip Number 1
Get to know the company culture! Before your interview, check out OCS's values and mission. This will help you align your answers with what they care about, showing that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about ensuring guest safety and satisfaction, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Show off your teamwork spirit! The Security Officer role is all about working with others, so be prepared to discuss how you’ve collaborated in previous jobs. Highlighting your ability to work well in a team will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can sign up for job alerts to stay updated on other opportunities that might suit you!
We think you need these skills to ace Seasonal Security Officer in Windsor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the role of Seasonal Security Officer. Highlight any relevant experience or skills that align with the job description, especially your customer service and conflict management abilities.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can sign up for job alerts to stay updated on future opportunities!
How to prepare for a job interview at Manchester Arndale
✨Know the Company Values
Before your interview, take some time to familiarise yourself with OCS's TRUE values: Trust, Respect, Unity, and Empowerment. Think about how you can demonstrate these values in your answers, especially when discussing customer service and teamwork.
✨Showcase Your Customer Service Skills
As a Seasonal Security Officer, you'll need to provide top-notch customer service. Prepare examples from your past experiences where you've successfully resolved conflicts or provided assistance to customers. This will show that you understand the importance of guest interaction.
✨Be Ready for Scenario Questions
Expect questions that assess your conflict management skills and decision-making abilities. Practice responding to hypothetical situations, such as how you would handle a difficult guest or a safety concern. This will help you feel more confident during the interview.
✨Highlight Your Teamwork Experience
The role requires working closely with others, so be prepared to discuss your experience in team settings. Share specific examples of how you've collaborated with colleagues to achieve a common goal, which will demonstrate your ability to work well in a team environment.
