At a Glance
- Tasks: Lead service delivery and build strong client relationships in facilities management.
- Company: OCS UK & Ireland, a top facilities management company with over 50,000 colleagues.
- Benefits: Inclusive workplace, diverse team, and opportunities for professional growth.
- Other info: Join a dynamic team committed to trust, respect, unity, and empowerment.
- Why this job: Make a real impact by driving service excellence and innovation.
- Qualifications: 5+ years in management, health and safety qualifications, and strong interpersonal skills.
The predicted salary is between 60000 - 80000 € per year.
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role: Shift Pattern: Monday to Friday. The role will lead by example, to give excellent service delivery through the OCS approach of building strong working relationships with the client based on consistent and quality service delivery. The foundations of the client relationship will be trust, integrity, open communication and delivering on commitments.
Responsibilities:
- Owning the P&L performance and monthly results, ensuring profitable operational delivery in line with the agreed budgets through driving efficiencies, cost control and innovation.
- Pushing the boundaries of service excellence through the development and improvement of our services.
- Overseeing all the strategic and account development plans for all contracts within your area.
- Attracting and retaining the best talent.
- Ensuring there is a robust succession and development plan process in place across the business unit.
- Producing monthly reports, both internally and externally as required.
- Working in collaboration with the sales and commercial team to drive new business development opportunities and deliver new profitable contracts and share best practice.
- Growing existing contracts into new service delivery opportunities for both the sector and the wider OCS business.
- Actively involved in supporting the development of the business unit strategy.
- Demonstrating a commercial and strategic awareness and focus, having a structured approach, intelligence, enthusiasm and an open, collaborative style.
Qualifications:
- Hold appropriate Health and Safety qualification e.g. IOSH or NEBOSH Certification.
- Member of relevant professional bodies – desirable.
- IT literate – proficiency in all MS Office software is essential.
- Knowledge of other soft services and experience in delivery is preferred, especially in the areas of high-end Front of House service and specialist/periodic cleaning activities.
- Minimum of 5 years’ management experience of complex building and business support services in the FM industry.
- Evidence of “hands‑on” operational experience and a track record of successful client relationships.
- Self‑motivated and outcomes focused with effective inter‑personal skills and the ability to communicate at all levels.
- Highly organised with the ability to prioritise workload and delegate effectively to direct reports.
- Ability to mentor and develop subordinates, counselling and coaching as necessary.
- Excellent P&L management.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Account Director in Warwick employer: Manchester Arndale
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment where innovation and service excellence are at the forefront. With a strong commitment to employee development and a culture rooted in Trust, Respect, Unity, and Empowerment, we provide our colleagues with ample opportunities for growth and career progression. Located in a thriving sector, our team enjoys a collaborative atmosphere that values diversity and inclusivity, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director in Warwick
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching OCS UK & Ireland thoroughly. Understand their TRUE values and think about how your experience aligns with their mission. This will help you stand out as someone who genuinely cares about their goals.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight your past successes in managing P&L and delivering excellent service. Use specific examples that demonstrate your ability to drive efficiencies and innovate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the OCS team and ready to contribute to their success.
We think you need these skills to ace Account Director in Warwick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Account Director role. Highlight your management experience in facilities management and any relevant qualifications like IOSH or NEBOSH. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background fits with our TRUE values of Trust, Respect, Unity, and Empowerment. Let us know what makes you the perfect fit for OCS!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage P&L performance and deliver operational excellence. Numbers speak volumes, so include metrics where possible to show your impact!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Manchester Arndale
✨Know Your Numbers
As an Account Director, you'll be responsible for P&L performance. Brush up on your financial acumen and be ready to discuss how you've managed budgets in the past. Bring specific examples of how you’ve driven efficiencies and controlled costs.
✨Showcase Your Relationship Skills
Building strong client relationships is key in this role. Prepare to share stories that highlight your ability to foster trust and open communication. Think about times when you turned a challenging client relationship into a success.
✨Demonstrate Strategic Thinking
This position requires a strategic mindset. Be prepared to discuss your approach to developing account plans and driving new business opportunities. Have a few ideas ready on how you could innovate OCS's service delivery.
✨Highlight Your Leadership Style
As a leader, you’ll need to attract and retain talent. Talk about your experience in mentoring and developing teams. Share examples of how you've successfully delegated tasks and supported your team’s growth.
