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- Tasks: Ensure safety and security in courts while providing exceptional customer service.
- Company: Join OCS, a leading facilities management company with a commitment to growth and development.
- Benefits: Competitive pay, overtime opportunities, and funded professional development programmes.
- Other info: No weekend or night work, with generous overtime rates available.
- Why this job: Make a real difference in the community while advancing your career in a supportive environment.
- Qualifications: Must have SIA Licence and strong customer service skills.
The predicted salary is between 24000 - 28000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
You will be working 40 hours per week, typically Monday - Friday, covering a handful of courts within a dedicated area Walsall. Are you passionate about providing exceptional customer service while ensuring safety and security? Join OCS as a Cluster Security Officer in the Courts and Tribunal System and be part of a team that values your dedication and professional growth. At OCS, we are committed to being an ‘Employer of Choice’ by investing in our colleagues’ development through funded programs and opportunities to gain qualifications.
This role covers a small cluster of courts within a defined area. You will need to be able to get to the different locations in your cluster, as you will be covering varying sites depending on demand, sickness and holiday cover. There is no weekend or night work, but we can often offer overtime on a Saturday, Sunday, and Bank holidays. The weekends will be paid at a generous rate of 1.5x for Saturdays and 2x for Sundays, alongside a rate of 1.5x for weekday overtime outside of normal court operating times.
Responsibilities:
- Provide exceptional customer service, welcoming and guiding court users.
- Monitoring premises and visitors via CCTV and x-ray machines, together with other security checks such as using hand-held metal detectors on court users and bag searches on arrival.
- Patrolling and securing access to buildings and satellite buildings, keeping in contact with the control room with the use of hand-held radios.
- Responding to panic alarm buttons in Judges' rooms, courts and offices.
- Responding to any security issues within the complex and recording and reporting details of those incidents.
Requirements:
- Must have Right to Work in the UK.
- An enhanced DBS and BS7858 security clearance will be completed for the successful candidate.
- SIA Licence.
- Strong people and customer service skills.
- Good diligence and high standard of work.
- Effective communication skills.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Cluster Relief Court & Tribunal Security Officer in Walsall employer: Manchester Arndale
Contact Detail:
Manchester Arndale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Relief Court & Tribunal Security Officer in Walsall
✨Tip Number 1
Network like a pro! Reach out to current or former employees at OCS through LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to security and customer service. We recommend role-playing with a friend to get comfortable with your responses and show off your people skills!
✨Tip Number 3
Dress the part! First impressions matter, especially in a security role. Make sure you look professional and approachable when you walk into that interview – it shows you take the opportunity seriously.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the OCS team.
We think you need these skills to ace Cluster Relief Court & Tribunal Security Officer in Walsall
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your passion for providing exceptional customer service. We want to see how you can contribute to making the courts a welcoming place for everyone.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your skills and experiences that relate to the role. We appreciate brevity but also want to understand your qualifications well.
Tailor Your Application: Make sure to tailor your application specifically for the Cluster Relief Court & Tribunal Security Officer role. Mention relevant experiences and skills that align with our mission and values at OCS. This shows us you’re genuinely interested!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Manchester Arndale
✨Know Your Role
Make sure you understand the responsibilities of a Cluster Relief Court & Tribunal Security Officer. Familiarise yourself with the key tasks like monitoring premises, providing customer service, and responding to security issues. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role heavily involves interacting with court users, be prepared to discuss your previous experiences in customer service. Think of specific examples where you went above and beyond to ensure safety and satisfaction, as this aligns perfectly with OCS's mission.
✨Demonstrate Effective Communication
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently. You might even want to role-play potential scenarios where you need to communicate with court users or respond to security incidents, showcasing your ability to handle various situations.
✨Emphasise Your Commitment to Safety
OCS values safety and security highly, so be ready to discuss how you prioritise these aspects in your work. Share any relevant training or certifications you have, such as your SIA Licence, and express your dedication to maintaining a secure environment for everyone.