Facilities Manager in Twickenham

About the Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.

Key Responsibilities

• Days of Working: Monday to Friday – 07:00 to 16:00
• Complete Level 1 Audits, including Carriageway, Footpath, and complete ROSPA Playground inspections.
• Ensure that Method Statements and Risk Assessments are prepared for all tasks carried out to ensure safe working practices.
• Ensure that engineering sub‑contractors are appropriately supervised, comply with contractual commitments, and site operating processes.
• Ensure timely closure of all WO’s (Planned and Reactive) ensuring all necessary details, records, receipts, certification, costs, and hours are booked against the relevant tasks.
• Provide a safe and healthy working environment, ensuring compliance with all Company policies and procedures, as well as legislation, client site policies, procedures and working arrangements as required.
• Ensure that comprehensive maintenance records are kept utilising our CAFM system, FSI Go, and any other tool or system as may be in use from time to time.
• Ensure that compliance Planned Preventative Maintenance (PPM) tasks are completed, on time and within Service Level Agreements (SLAs).
• Schedule and oversee the completion of compliance remedial tasks.
• Consult with the Facilities Contract Manager (FCM) to understand key priorities for the park.
• Foster strong working relationships with OCS colleagues and the Helpdesk.
• Manage sub-contractors and monitor their performance.
• Monitor the Concept Computer‑Aided Facility Management (CAFM) system to track works in progress, backlog, and aged works.
• Understand Key Performance Indicator (KPI) measures and communicate potential mitigations for any potential failures.
• Drive self‑delivery activities to reduce subcontractor spend.
• Attend weekly meetings with the local client/FCM to report on PPM and reactive work order reviews, potential engineering issues, and future planning.
• Conduct monthly meetings with the local client/FCM/Park Management Teams, delivering presentations covering general actions, health and safety issues, monthly reactive and PPM delivery, quoted works, projects, surveys (playgrounds and Carriageway and Footpath inspections), remedial management, and general operational issues.

Additional Responsibilities

• Collaborate with the management team to contribute to the development and implementation of organisational strategies, policies, and practices for both the business and the client.
• Utilise the company CAFM system effectively.
• Collaborate with all relevant parties to improve operational systems, processes, and policies in support of the company's and client's mission.
• Contribute to the business plan process while driving best‑in‑class performance to exploit synergies across the business.
• Direct the performance and behaviours across the Operations function, ensuring compliance with the budget and both business strategic and tactical plans.
• Report on aspects of performance, making and implementing changes to address discrepancies or drive improvement.

Essential Hiring Criteria

• Applicant must have the right to work in the UK.
• Demonstrable experience of providing Hard FM management or supervisory duties.
• Management experience of sub‑contractors.
• Control and management of budgets.
• Proven record of continuous improvement and change management.
• Excellent Communication, Presentation, organisational & time management skills.
• Proficient Computer skills (all aspects of Microsoft Office).
• Experience in managing planned and reactive tasks via CAFM systems.
• Demonstrated Leadership skills – Proven record of developing and coaching high-performance teams.
• Experience of managing Health and Safety (IOSH /NEBOSH).

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.